If you’ve never heard of an NPS calculator before, it’s easy to wonder about the benefits you’ll reap by using one.
So, what are the benefits of using an NPS calculator?
Keep reading to learn more!
No manual math
Manual math calculations can be a real pain — especially with something like NPS. With so many moving parts (detractor tally, passive tally, promotor tally), it’s hard to keep everything straight.
One of the top benefits of using an NPS calculator is that you don’t have to do any manual math. You’ll get the accurate answer every time, and fast.
Not only that, but you can easily pop different numbers into each field and get a new, updated, accurate answer for your NPS. This allows you to stay on top of your NPS at all times — even when you tweak just a single number of detractors, passives, or promoters.
It can give you insight into your business
If you use an NPS calculator, you likely have some concern with customer satisfaction. On the other hand, you may not have any concerns at all and simply want to see how you stack up to your competition.
Either way, when you use an NPS calculator, you’ll gain real insight into how your customers see you and your business. You’ll also see if a majority of customers are satisfied or dissatisfied.
It informs your company’s course of action
Whether you score high or low on your NPS calculation, you can gain valuable insight into your company.
If your NPS score is high:
You know your business is doing something right. You likely don't have to implement any major changes, but you shouldn't slack off, either!
If your NPS score is low:
Your business has some areas of improvement. You likely won't know those exact areas right off the bat, but a low NPS score can prompt you to provide customers with more detailed surveys to find out where you're falling short.
Regardless of your customer satisfaction score, you’ll gain valuable insight into what direction you need to take your company — whether that be in a new improved direction, or the same direction you’ve been traveling.