Retention Rate
Industry average: 50%
WHY IS OUR RETENTION RATE SO HIGH?
Scalable solutions
Industry specialists
Proven results
CLIENT SATISFACTION SCORE
Industry average: 72%
WHY IS OUR SATISFACTION SCORE SO HIGH?
Project management
ROI tracking
Diverse skillsets
“I have 16 years of industry experience, and WebFX is the best agency I’ve ever worked with.”
Flavia A, Review from Clutch.co
HIGHER NPS® SCORE THAN
Industry average: 16
WHY IS OUR NPS SO HIGH?
Turn-key solutions
Real business results
Consistent communication
Website Maintenance, Site Security, and Support Services
Get peace of mind with WebFX’s monthly, hourly, or after-hours website maintenance services. For decades, businesses around the globe have trusted WebFX as their website maintenance services company. Request a proposal today to start protecting your site!
What do our website maintenance services include?
Our services include a custom and comprehensive website maintenance plan that suits your business’s needs. The result? A fast and secure website that offers your users a seamless online experience.
Since we’re a full-service digital marketing agency, we offer other turnkey solutions that maximize your website’s performance, enabling you to reach more audiences and nurture them to conversion.
Learn more about what our website maintenance packages include now:
Regular updates
Regular updates
With regular updates, which happen during business hours, our team of developers keeps your website functional and secure for users. Whether you’re looking to add new images, delete page copy, or modify a link, our website maintenance services offer what you need.
For a quick summary, here are some examples of updates included in our packages:
- Text: Additions or deletions.
- Photos: Additions, deletions, and basic retouching.
- Pages: Additions or deletions using existing page design.
- Navigation: Basic navigational changes (add, move, or delete an item in the navigation).
- File downloads: Additions or deletions of PDFs and other documents.
- Videos: Insertion or deletion of a pre-edited video.
- Links: Additions or deletions.
- Color and background images: Changes or replacements.
If you have questions about regular updates, feel free to contact us online for more information.
**This is an example of services included in the website maintenance plans and is not a complete list.
Tech support
Tech support
As a part of our website maintenance plans, your company also receives access to our stellar tech support. With the expertise of our development team, your business can get help with a variety of challenges, like setting up email.
In addition to tech support, your company can also submit a consulting request as a part of your website maintenance services. Whether you have questions about creating a new contact form or adding a new page to your navigation, our talented team can provide your business with a helpful perspective.
WordPress maintenance
WordPress maintenance
Many businesses use WordPress as their CMS, which is why our website maintenance plans include WordPress support. As a part of your package, our WordPress website company takes care of WordPress upgrades and security patches for your company.
And more!
And more!
Learn more about what our website maintenance services include in this video:
Our team can also help you with your other digital marketing initiatives to drive qualified traffic to your website. Learn more about our other services and find out how you can grow your bottom line with digital marketing services:
Professional Web Maintenance
To Keep Your Website Running Smoothly
WordPress Security
Website Enhancements
Proactive Maintenance
Join the 50+ Clients Maintaining Their Website with WebFX
Trust WebFX’s in-house developers to keep your website clean, secure, and user-friendly so that you and your account manager can spend more time driving results!
Your search for website maintenance services ends here
When your company partners with WebFX, you:
Pricing custom to you.
Starting at $300 per month.
Unlock a 25% greater marketing ROI with WebFX’s website maintenance services
- Dedicated account manager, interfacing with a team of 500+ digital marketing experts
- MarketingCloudFX access for optimizing, measuring, and reporting ROI
- In-depth analysis of your business goals, industry, and competitors
- In-house project management software, 24/7 help desk, and direct client phone line
In-House Marketing
- One or two team members trying to keep up with fast-paced marketing advancements
- Analytics suite for measuring and improving campaign performance
- S.M.A.R.T. goals, but limited resources needed to execute
- Reporting roadblocks leading to project delays and wasted spend
Typical Marketing Agency
- Dedicated account manager responsible for strategy, but will need your help implementing solutions
- Third-party tracking and analysis with subscription costs passed to you
- Cookie-cutter checklists and solutions for optimizing your campaigns
- Regular, but unreliable support when issues arise with your account
Why choose WebFX for website maintenance and other services?
When you’re looking for a website maintenance agency, you want a trustworthy partner that can keep your site secure and running in tip-top shape. We’re a full-service digital marketing agency with over 28 years of experience launching and maintaining sites for our customers.
In addition, we also offer other digital marketing services that complement website maintenance and grow your bottom line. These strategies have generated 24 million leads and $10 billion in revenue for our clients.
When you team up with WebFX, you streamline your website maintenance and digital marketing processes. You only need to liaise with your dedicated project manager for your site security and other strategies.
Generate site traffic and grow your business with our digital marketing services
SEO, PPC advertising, and CRO are digital marketing strategies that can drive qualified traffic to your well-maintained website and encourage conversions. These strategies, along with website maintenance, can generate leads and grow your revenue.
Expert insights from
“In today’s world, it is extremely important to look at your website holistically. Too often, we see businesses with a beautiful website and minimal traffic. If you are going to invest the time and resources into creating a beautiful website, you need to make sure people are visiting it.”
According to Emily, an effective, ongoing holistic approach to your website maintenance involves:
- Attracting qualified site visitors
- Providing an excellent user experience
- Keeping your site secure
SEO and PPC are strategies that can drive traffic to your website. “SEO is the best long-term strategy to grow your traffic, while PPC is the best short-term strategy to generate traffic,” Emily explains. “Together, they will drive the traffic you’re looking for.”
Meanwhile, CRO ensures you’re providing the best user experience to your site visitors. “Now that you have the visitors you are looking for, we need to keep them there,” Emily says. “CRO will identify opportunities that will maximize the user’s experience to ensure they ultimately convert.”
She also underscored the importance of a proper web maintenance plan to keep your website secure. “Having a website that consistently drives leads is a beautiful thing. Rest assured, a proper web maintenance plan provides you with peace of mind that your site has been backed up, is secure, and is up to date.”
What regular updates do website maintenance services include?
When it comes to website maintenance services, companies often ask one question, “What does ‘regular updates’ mean?” It’s an excellent question and can vary by website maintenance companies, which is why it’s important to ask.
Examples of typical website updates (included with our site maintenance packages) include:
- Overall site improvements
- Product or service updates
- Online specials
- Interactivity maintenance
Overall site improvements
Overall site improvements
The best appraisal of your website’s performance comes from the people visiting it, from customers to staff to leads. Questions, comments, complaints, and suggestions generated from site visitors provide invaluable feedback to improve your site. With routine website maintenance, you can use these suggestions to enhance your site and its online performance.
Product or service updates
Product or service updates
As your company continues to grow, it’s inevitable that your products, services, and prices will change. That’s why businesses need a consistent schedule and process for updating old products, changing existing service prices, and more.
With website maintenance, you keep your site current for users. This proactive step benefits your business in multiple ways, allowing you to provide the latest products, services, and rates to streamline the user shopping experience.
Consumers trust the Internet, and they also count on your website to provide the accurate information they need before contacting you or coming to your storefront. It is crucial that the information on your site is up-to-date, for this reason, and many more.
Online specials
Online specials
If you’re an ecommerce company, it’s essential to update your website with your latest sales, promotions, and more. Even if your company operates offline, you can offer specials online that drive users to call your team, visit your location, or schedule an appointment.
When your company provides special promotions, discount programs, and more, you keep your business competitive. Short-term and long-term sales initiatives require updates to your site. Website maintenance services enable you to strengthen your sales with unique offers for shoppers.
Interactivity maintenance
Interactivity maintenance
With ever-evolving technologies, a website begins to appear old if the interactive components get neglected. If your site’s development pieces aren’t working on every browser and device, you will lose current and potential clients. Plus, you weaken your online reputation.
Issues with your website’s interactive features can also increase your bounce rate. This metric refers to the percentage of people that leave your site without visiting another page and often indicates that your website isn’t delivering on user expectations.
Website maintenance fine-tunes your site to ensure your site’s interactive features work. Even if these features become outdated and require replacement, website maintenance services can give your team advance notification about this need.
Keeping all your website’s features operational helps you market your products and services successfully.
FAQs about website maintenance services
What are website maintenance services?
Website maintenance services are professional services for maintaining a site’s security and functionality. Most site maintenance services operate on a monthly or hourly basis, though companies can request 24/7 assistance in maintaining their site.
Why is website maintenance important?
Website maintenance is a critical ongoing task for every site owner. Think of maintaining your website as a task like maintaining your car — doing so keeps it running smoothly and safely.
Here are three reasons website maintenance is important:
- It keeps your website running properly: Maintaining your website ensures it has updated information about your products, services, and contact details. Website maintenance also ensures your links direct to the right pages.
- It improves your site’s security: Cyber threats evolve. With regular website maintenance, you can protect your website from new vulnerabilities with software updates and patches.
- It improves your site’s user experience: By keeping your website running smoothly and properly, your page speed is optimal and your website shows updated information that your site visitors find useful.
How much do website maintenance services cost?
Website maintenance services cost $35 to $5000 per month, or $18 to $25 per hour. How much your business pays for site maintenance services will depend on the provider’s location, site needs, and service plan.
What don’t website maintenance services include?
If you’re investing in website maintenance services for the first time (or switching providers), it’s essential to understand what your package includes. That way, your business can choose the best site maintenance plan for your company, as well as ensure you have the support you need.
For reference, here are a few examples of what you won’t find with website maintenance services:
- Navigation redesign
- Media creation
- Media edits
- Content writing
- New site functionality
- Site redesigns
- Interactive features
- SEO
View all deliverables in our website maintenance offerings
WordPress CMS Security Plans
Features | WordPress | Enterprise WordPress & WooCommerce |
---|---|---|
Recommended for: | WordPress sites 500 or less pages | WordPress sites 500+ pages |
Primarily static content | WooCommerce | |
Custom & dynamic functionality | ||
Website Updates M-F 8a-5p EST | ||
UX Design, Website Maintenance, Project Management, Visitor & UX Analysis, Client Support, Web Development & Web Infrastructure Hours | Additional cost: $150/hour | Additional cost: $150/hour |
WordPress Quarterly Upgrades/Security Patches | ($150/hour billed in .5 hour increments for code rewrites/fixes to source or website frontend impacted by security patch updates) | |
Enterprise WordPress & WooCommerce Quarterly Upgrades/Security Patches | ($150/hour billed in .5 hour increments for code rewrites/fixes to source or website frontend impacted by security patch updates) | |
Daily Security Scan | ||
Daily full-site backup and storage at 3rd party location (for easy restore) | ||
Urgent Support/Restore if Website is Hacked | ||
If 1 business day turnaround is requested | $250/hour | $250/hour |
Monthly Investment | $300 | $500 |
Need more information? Call Us: 888-601-5359 | GET STARTED | GET STARTED |
Website Performance Enhancements
These plans allow you to rest assured that your site is always taken care of and has the right level of support, depending on what is best for your business.
Features | Web Maintenance: Bronze | Web Maintenance: Bronze+ | Web Maintenance: Silver | Web Maintenance: Silver+ |
---|---|---|---|---|
Recommended for: | Static content updates for WordPress sites 500 pages or less | Static content updates for WordPress sites 500+ pages, WooCommerce | WordPress sites 500 or less pages | WordPress sites 500+ pages |
Primarily static content | WooCommerce | Primarily static content | WooCommerce | |
Custom & dynamic functionality | Custom & dynamic functionality | |||
Project Management | ||||
Dedicated WebFX Project Manager | ||||
Helpdesk support portal used for client requests & team communication | ||||
TeamworkFX communication & project management portal | ||||
Website Updates M-F 8a-5p EST | ||||
Emergency Evening Support M-F 5p-9p EST | ||||
Emergency Weekend Support Sat-Sun 9a-5p EST | ||||
Ongoing Website Security Monitoring and Patches: | ||||
WordPress Quarterly Upgrades/Security Patches | (Any needed recording/refactoring/web infrastructure to support security patch implementation is deducted from the 4 monthly hours) | (Any needed recording/refactoring/web infrastructure to support security patch implementation is deducted from the 15 monthly hours) | ||
Enterprise WordPress & WooCommerce Quarterly Upgrades/Security Patches | (Any needed recording/refactoring/web infrastructure to support security patch implementation is deducted from the 6 monthly hours) | (Any needed recording/refactoring/web infrastructure to support security patch implementation is deducted from the 25 monthly hours) | ||
Daily Security Scan | ||||
Daily full-site backup and storage at 3rd party location (for easy restore) | ||||
Urgent Support/Restore if Website is Hacked | ||||
Monthly Support Hours: | ||||
Plan hours (includes web design, web development, project manager support) | 4 hours/month | 6 hours/month | 15 hours/month | 25 hours/month |
Unused hours roll to the next month | ||||
If client requested & desired – Git and/or staging environment utilized by WebFX developers | Additional cost: $150/hour setup | Additional cost: $150/hour setup | (Optional – Setup to come out of support hours) | (Optional – Setup to come out of support hours) |
If 1 business day turnaround is requested | Included with 50% Expedition Multiplier Applied to Hours Used | Included with 50% Expedition Multiplier Applied to Hours Used | Included with 50% Expedition Multiplier Applied to Hours Used | Included with 50% Expedition Multiplier Applied to Hours Used |
Prioritized turnaround times above non-plan hourly Interactive plan customers | ||||
Monthly Investment | $975 | $1,475 | $2,400 | $4,050 |
Need more information? Call Us: 888-601-5359 | GET STARTED | GET STARTED | GET STARTED | GET STARTED |