Website Maintenance, Site Security, and Support
WebFX is a top website maintenance services company, helping businesses across the globe improve the performance and security of their websites. Whether you’re looking for a monthly, hourly, or after-hours website maintenance plan, WebFX provides the experience and expertise your company demands.
Explore Website Maintenance Service Plans
Security Plan for WordPress
$300 / month
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Daily Security Scan -
Daily full-site backup and storage at 3rd party location
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Urgent Support/Restore if Website is Hacked
Website Maintenance, Site Infrastructure, & UX Improvements
$975 / month
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Daily security scans
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Website Updates M-F 8a-5p EST
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Static content updates for WordPress sites
After-hours maintenance
$10,000 / month
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Emergency Evening Support M-F 5p-9p EST
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Emergency Weekend Support Sat-Sun 9a-5p EST
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Dedicated UX Analyst
With every online search, 50% of users discover a new company, product, or service. They visit your website, explore your products, browse your services, and get a first impression of your business. That first impression can make or break your company’s next sale.
For businesses today, this fact makes website maintenance a top priority.
As your partner, WebFX provides your company with a custom and comprehensive website maintenance plan that helps your business deliver a fast, secure, and seamless online experience. Plus, as a full-service digital marketing agency, we offer turnkey solutions for maximizing your site’s performance.
Learn how our award-winning team of developers, designers, and digital marketers can maintain and improve your website by browsing our web maintenance service plans and prices below. Or, contact us online to tell us about your business.
Are you ready to dive head-first into website maintenance? Contact us online to chat with an experienced strategist from our website maintenance team about keeping your website in tip-top shape around the clock.
“Our WebFX marketer has personally undertaken to learn our business and our goals and it shows in the quality of service and they provide to us. Each member of the team that we have had interaction with has been eager to help make our website, and consequentially our business, the best it can be. WebFX is truly an extension of our team, providing expertise in areas where we do not specialize.”
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What do website maintenance plans include?
Website maintenance services include various services you need to keep your website secure, user-friendly, and up to date. Some common examples of website maintenance services include:
- Routine content updates
- Security scans and patches
- CMS support and updates
- Regular site backups
- Interactivity maintenance
- Tech support
At WebFX, we offer all of the above and more. We offer two types of customizable website maintenance service plans — monthly and hourly. Explore the details of these website maintenance packages in the charts below.
Security Plans
| Features | WordPress | Enterprise WordPress, WooCommerce, & Shopify |
|---|---|---|
| Recommended for: | WordPress sites 500 or less pages | WordPress sites 500+ pages |
| Primarily static content | WooCommerce & Shopify | |
| Custom & dynamic functionality | ||
| Website Updates M-F 8a-5p EST | ||
| UX Design, Website Maintenance, Project Management, Visitor & UX Analysis, Client Support, Web Development & Web Infrastructure Hours | Additional cost: $150/hour | Additional cost: $150/hour |
| WordPress Quarterly Upgrades/Security Patches | ($150/hour billed in .5 hour increments for code rewrites/fixes to source or website frontend impacted by security patch updates) | |
| Enterprise WordPress, WooCommerce & Shopify Quarterly Upgrades/Security Patches | ($150/hour billed in .5 hour increments for code rewrites/fixes to source or website frontend impacted by security patch updates) | |
| Daily Security Scan | ||
| Daily full-site backup and storage at 3rd party location (for easy restore) | ||
| Urgent Support/Restore if Website is Hacked | ||
| If 1 business day turnaround is requested | $250/hour | $250/hour |
| Monthly Investment | $300 | $500 |
| Need more information? Call Us: 888-601-5359 | GET STARTED | GET STARTED |
Website Maintenance & Update Plans
These plans allow you to rest assured that your site is always taken care of and has the right level of support, depending on what is best for your business.
| Features | Web Maintenance: Bronze | Web Maintenance: Bronze+ | Web Maintenance: Silver | Web Maintenance: Silver+ | Web Maintenance: Gold |
|---|---|---|---|---|---|
| Recommended for: | Static content updates for WordPress sites 500 pages or less | Static content updates for WordPress sites 500+ pages, WooCommerce or Shopify | WordPress sites 500 or less pages | WordPress sites 500+ pages | |
| Primarily static content | WooCommerce & Shopify | ||||
| Custom & dynamic functionality | |||||
| Website Updates M-F 8a-5p EST | |||||
| UX Design, Website Maintenance, Project Management, Visitor & UX Analysis, Client Support, Web Development & Web Infrastructure Hours | 16 hours/month | 28 hours/month | 28 hours/month | ||
| Typical hours spent and allocated to website UI/UX improvements & refreshed site content as requested by the client | 4 monthly hours | 6 monthly hours | ~8 hours (of the 16 monthly hours) | ~16 hours (of the 28 monthly hours) | ~16 hours (of the 28 monthly hours) |
| Unused hours roll to the next month & accrue 1/4ly | |||||
| FuelTankFX system to ensure delivery and transparency of investment | |||||
| Proactive quarterly UX, A/B Testing, & Website Performance: Strategy & Strategy Execution (With excess accrued hours) | |||||
| Unit Tests by a SME for Functionality Synthetic Browser Monitoring | Basic | Advanced | Advanced | ||
| If client requesed & desired – Git and/or staging environment utilized by WebFX developers | Additional cost: $150/hour setup | Additional cost: $150/hour setup | |||
| SSL, Web Hosting & Domain Hosting Expiration Monitoring & Renewal Support | |||||
| WordPress Quarterly Upgrades/Security Patches | (Any needed recording/ refactoring/ web infrastructure to support security patch implementation is deducted from the 4 monthly hours) | (Any needed recording/ refactoring/ web infrastructure to support security patch implementation is deducted from the 16 monthly hours) | |||
| Enterprise WordPress, WooCommerce & Shopify Quarterly Upgrades/Security Patches | (Any needed recording/ refactoring/ web infrastructure to support security patch implementation is deducted from the 6 monthly hours) | (Any needed recording/ refactoring/ web infrastructure to support security patch implementation is deducted from the 28 monthly hours) | |||
| Daily Security Scan | |||||
| Website Uptime Monitoring (Every minute) | |||||
| Daily full-site backup and storage at 3rd party location (for easy restore) | |||||
| Urgent Support/Restore if Website is Hacked | |||||
| TeamworkFX communication & project management portal | |||||
| Server monitoring & quarterly upgrades using unused 1/4ly hours | |||||
| One time server migration (if needed) | |||||
| Dedicated UX Analyst | |||||
| If 1 business day turnaround is requested | Included with 50% Expedition Multiplier Applied to Hours Used | Included with 50% Expedition Multiplier Applied to Hours Used | Included with 50% Expedition Multiplier Applied to Hours Used | Included with 50% Expedition Multiplier Applied to Hours Used | Included with 50% Expedition Multiplier Applied to Hours Used |
| Prioritized turnaround times above non-plan hourly Interactive plan customers | |||||
| Emergency Evening Support M-F 5p-9p EST | |||||
| Emergency Weekend Support Sat-Sun 9a-5p EST | |||||
| Monthly Investment | $975 | $1,475 | $2,400 | $4,200 | $10,000 |
| Need more information? Call Us: 888-601-5359 | GET STARTED | GET STARTED | GET STARTED | GET STARTED | GET STARTED |
Hourly website maintenance packages
If your company doesn’t need the routine maintenance of a monthly package, we also offer web maintenance services on an hourly basis.
Browse our hourly website maintenance plans and prices:
| Features | Design & Support | Internet Marketing | Development |
|---|---|---|---|
| Billing | Billed in 30-min. increments | Billed in 30-min. increments | Billed in 30-min. increments |
| Minimum Service Request | 1 hour | 1 hour | 1.5 hours |
| Online Customer Support System | |||
| Rates | $150/hour | $150/hour | $150/hour |
| Need more information? Call Us: 888-601-5359 | GET STARTED | GET STARTED | GET STARTED |
**All plans are subject to service provider approval. Customers, who exceed their allotted max tickets per plan more than three times a year, will be automatically updated to the next plan tier.
What do website maintenance services include?
As a part of our website maintenance services, your company receives access to the following:
Regular updates
With regular updates, which happen during business hours, our team of developers keeps your website functional and secure for users. Whether you’re looking to add new images, delete page copy, or modify a link, our website maintenance services offer what you need.
For a quick summary, here are some examples of updates included in our packages:
- Text: Additions or deletions.
- Photos: Additions, deletions, and basic retouching.
- Pages: Additions or deletions using existing page design.
- Navigation: Basic navigational changes (add, move, or delete an item in the navigation).
- File downloads: Additions or deletions of PDFs and other documents.
- Videos: Insertion or deletion of a pre-edited video.
- Links: Additions or deletions.
- Color and background images: Changes or replacements.
If you have questions about regular updates, feel free to contact us online for more information.
**This is an example of services included in the website maintenance plans and is not a complete list.
Tech support
As a part of our website maintenance plans, your company also receives access to our stellar tech support. With the expertise of our development team, your business can get help with a variety of challenges, like setting up email.
In addition to tech support, your company can also submit a consulting request as a part of your website maintenance services. Whether you have questions about creating a new contact form or adding a new page to your navigation, our talented team can provide your business with a helpful perspective.
WordPress maintenance
Many businesses use WordPress as their CMS, which is why our website maintenance plans include WordPress support. As a part of your package, our WordPress website company takes care of WordPress upgrades and security patches for your company.
What regular updates do website maintenance services include?
When it comes to website maintenance services, companies often ask one question, “What does ‘regular updates’ mean?” It’s an excellent question and can vary by website maintenance companies, which is why it’s important to ask.
Examples of typical website updates (included with our site maintenance packages) include:
Overall site improvements
The best appraisal of your website’s performance comes from the people visiting your website, from customers to staff to leads. Questions, comments, complaints, and suggestions generated from site visitors provide invaluable feedback to improve your site. With routine website maintenance, you can use these suggestions to enhance your site and its online performance.
Product or service updates
As your company continues to grow, it’s inevitable that your products, services, and prices will change. That’s why businesses need a consistent schedule and process for updating old products, changing existing service prices, and more.
With website maintenance, you keep your company website current for users. This proactive step benefits your business in multiple ways, allowing you to provide the latest products, services, and rates to streamline the user shopping experience.
Consumers trust the Internet, and they also count on your website to provide the accurate information they need before contacting you or coming to your storefront. It is crucial that the information on your site is up-to-date, for this reason, and many more.
Online specials
If you’re an ecommerce company, it’s essential to update your website with your latest sales, promotions, and more. Even if your company operates offline, you can offer specials online that drive users to call your team, visit your location, or schedule an appointment.
When your company provides special promotions, discount programs, and more, you keep your business competitive. Short-term and long-term sales initiatives require updates to your site. Website maintenance services enable you to strengthen your sales with unique offers for shoppers.
Interactivity maintenance
With ever-evolving technologies, a website begins to appear aged if the interactive components get neglected. If your site’s development pieces aren’t working on every browser and device, you will lose current and potential clients. Plus, you weaken your online reputation.
Issues with your website’s interactive features can also increase your bounce rate. This metric refers to the percentage of people that leave your site without visiting another page and often indicates that your website isn’t delivering on user expectations.
Website maintenance fine-tunes your site to ensure your site’s interactive features work. Even if these features become outdated and require replacement, website maintenance services can give your team an advance notification about this need.
Keeping all your website’s features operational help you market your products and services successfully.
What don’t website maintenance services include?
If you’re investing in website maintenance services for the first time (or switching providers), it’s essential to understand what your package includes. That way, your business can choose the best site maintenance plan for your company, as well as ensure you have the support you need.
For reference, here are a few examples of what you won’t find with website maintenance services:
- Navigation redesign
- Media creation
- Media edits
- Content writing
- New site functionality
- Site redesigns
- Interactive features
- SEO
Get the best website maintenance services for your business
If you’re looking for a trusted website maintenance company with a track record of satisfied clients, choose WebFX. We have a client recommendation score that’s 488% higher than the industry average and a 91% client retention rate.
Call us at 888-601-5359 or contact us online to learn more about our website maintenance services!
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WebFX Agency Rating:
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