Retention Rate
Industry average: 50%
WHY IS OUR RETENTION RATE SO HIGH?
Scalable solutions
Industry specialists
Proven results
CLIENT SATISFACTION SCORE
Industry average: 72%
WHY IS OUR SATISFACTION SCORE SO HIGH?
Project management
ROI tracking
Diverse skillsets
“I have 16 years of industry experience, and WebFX is the best agency I’ve ever worked with.”
Flavia A, Review from Clutch.co
Rated 4.8/5 stars on G2
Rated 4.9/5 stars on Clutch
HIGHER NPS® SCORE THAN
Industry average: 16
WHY IS OUR NPS SO HIGH?
Turn-key solutions
Real business results
Consistent communication
Website Maintenance, Site Security, and Support Services
Get peace of mind with WebFX’s monthly, hourly, or after-hours website maintenance services. For decades businesses around the globe have trusted WebFX as their website maintenance services companies. Request a proposal today to start protecting your site!
What do our website maintenance services include?
As your partner, WebFX provides your company with a custom and comprehensive website maintenance plan that helps your business deliver a fast, secure, and seamless online experience. Plus, as a full-service digital marketing agency, we offer turnkey solutions for maximizing your site’s performance. Learn more about what our website maintenance packages include now:
Regular updates
Regular updates
With regular updates, which happen during business hours, our team of developers keeps your website functional and secure for users. Whether you’re looking to add new images, delete page copy, or modify a link, our website maintenance services offer what you need.
For a quick summary, here are some examples of updates included in our packages:
- Text: Additions or deletions.
- Photos: Additions, deletions, and basic retouching.
- Pages: Additions or deletions using existing page design.
- Navigation: Basic navigational changes (add, move, or delete an item in the navigation).
- File downloads: Additions or deletions of PDFs and other documents.
- Videos: Insertion or deletion of a pre-edited video.
- Links: Additions or deletions.
- Color and background images: Changes or replacements.
If you have questions about regular updates, feel free to contact us online for more information.
**This is an example of services included in the website maintenance plans and is not a complete list.
Tech support
Tech support
As a part of our website maintenance plans, your company also receives access to our stellar tech support. With the expertise of our development team, your business can get help with a variety of challenges, like setting up email.
In addition to tech support, your company can also submit a consulting request as a part of your website maintenance services. Whether you have questions about creating a new contact form or adding a new page to your navigation, our talented team can provide your business with a helpful perspective.
WordPress maintenance
WordPress maintenance
Many businesses use WordPress as their CMS, which is why our website maintenance plans include WordPress support. As a part of your package, our WordPress website company takes care of WordPress upgrades and security patches for your company.
And more!
And more!
Learn more about what our website maintenance services include in this video:
Looking for plans and pricing?
Get a preview of our website maintenance service plans
Get the best of both worlds with WebFX’s website maintenance service plans. Choose from our pre-built monthly, hourly, or after-hours plans or collaborate with our team to create a custom plan for your website. Learn more about how to create a custom website maintenance package below:
CUSTOM WEBSITE MAINTENANCE PLANS
Starting at
$300 / month
How we determine pricing
Discuss your business goals
We’ll learn about what you are hoping to achieve as a company — short- and long-term — to create a website maintenance plan that works towards your goals.
Analyze your market
We’ll do a deep dive into your competition — both as a business and within search, specifically — to determine the best action plan.
Review your strategic objectives
What key objectives are on your roadmap? Double down on content production? Launch a new product line? We’ll create a plan that aligns perfectly.
INCLUDED IN ALL PLANS:
- Daily full-site backup and storage
- Daily security scans
- Urgent support for website hackings
- Security patches and CMS upgrades
- Expertise of a 500+ digital strategy team
Your search for website maintenance services ends here
When your company partners with WebFX, you:
Reclaim your work day
Get a dedicated web development team with WebFX’s 500+ in-house team of developers, project managers, designers, and more.
Protect your site
Protect your site from downtime, data breaches, and more with our full-service website maintenance solutions that operate around the clock.
Grow your bottom-line
Less downtime means more uptime for generating revenue for your business — and with WebFX’s marketing tech, you can even grow your marketing returns by 20% (or more)!
Streamline your strategy
Bring marketing and maintenance together with WebFX’s full-service solutions and 500+ experts for marketing your business online — and maintaining its site.
Pricing custom to you.
Starting at $300 per month.
Solving key challenges for businesses
When Merrimack Valley Psychological Associates wanted to help more clients, they turned to WebFX. Learn how our partnership expanded their reach and results.
“My practice has grown quickly and improved our accessibility to those we serve or hope to serve within our community. WebFX is directly responsible for our growth and the fact that we have more than doubled our revenue in six months.”
Net Friends turned to WebFX to help them boost their presence in search engines to attract qualified traffic and leads for their business.
“Web traffic is up well over 100% and our marketing qualified leads are more than double what they were before our WebFX engagement.”
Hurst Pediatric Dentistry wanted more clients to find their kid-friendly dental office. Here’s how our partnership helped them serve up more smiles!
“Rather than pushing us to make changes on our website that would make it more similar to so many other websites, WebFX offers suggestions for simple tweaks we can make to get the results we want, while still allowing our personalities to shine through.”
Unlock a 20% greater marketing ROI with WebFX’s website maintenance services
- Dedicated account manager, interfacing with a team of 500+ digital marketing experts
- MarketingCloudFX access for optimizing, measuring, and reporting ROI
- In-depth analysis of your business goals, industry, and competitors
- In-house project management software, 24/7 help desk, and direct client phone line
In-House Marketing
- One or two team members trying to keep up with fast-paced marketing advancements
- Analytics suite for measuring and improving campaign performance
- S.M.A.R.T. goals, but limited resources needed to execute
- Reporting roadblocks leading to project delays and wasted spend
Typical Marketing Agency
- Dedicated account manager responsible for strategy, but will need your help implementing solutions
- Third-party tracking and analysis with subscription costs passed to you
- Cookie-cutter checklists and solutions for optimizing your campaigns
- Regular, but unreliable support when issues arise with your account
What regular updates do website maintenance services include?
When it comes to website maintenance services, companies often ask one question, “What does ‘regular updates’ mean?” It’s an excellent question and can vary by website maintenance companies, which is why it’s important to ask.
Examples of typical website updates (included with our site maintenance packages) include:
- Overall site improvements
- Product or service updates
- Online specials
- Interactivity maintenance
Overall site improvements
Overall site improvements
The best appraisal of your website’s performance comes from the people visiting your website, from customers to staff to leads. Questions, comments, complaints, and suggestions generated from site visitors provide invaluable feedback to improve your site. With routine website maintenance, you can use these suggestions to enhance your site and its online performance.
Product or service updates
Product or service updates
As your company continues to grow, it’s inevitable that your products, services, and prices will change. That’s why businesses need a consistent schedule and process for updating old products, changing existing service prices, and more.
With website maintenance, you keep your company website current for users. This proactive step benefits your business in multiple ways, allowing you to provide the latest products, services, and rates to streamline the user shopping experience.
Consumers trust the Internet, and they also count on your website to provide the accurate information they need before contacting you or coming to your storefront. It is crucial that the information on your site is up-to-date, for this reason, and many more.
Online specials
Online specials
If you’re an ecommerce company, it’s essential to update your website with your latest sales, promotions, and more. Even if your company operates offline, you can offer specials online that drive users to call your team, visit your location, or schedule an appointment.
When your company provides special promotions, discount programs, and more, you keep your business competitive. Short-term and long-term sales initiatives require updates to your site. Website maintenance services enable you to strengthen your sales with unique offers for shoppers.
Interactivity maintenance
Interactivity maintenance
With ever-evolving technologies, a website begins to appear aged if the interactive components get neglected. If your site’s development pieces aren’t working on every browser and device, you will lose current and potential clients. Plus, you weaken your online reputation.
Issues with your website’s interactive features can also increase your bounce rate. This metric refers to the percentage of people that leave your site without visiting another page and often indicates that your website isn’t delivering on user expectations.
Website maintenance fine-tunes your site to ensure your site’s interactive features work. Even if these features become outdated and require replacement, website maintenance services can give your team an advance notification about this need.
Keeping all your website’s features operational help you market your products and services successfully.
FAQs about website maintenance services
What are website maintenance services?
Website maintenance services are professional services for maintaining a site’s security and functionality. Most site maintenance services operate on a monthly or hourly basis, though companies can request 24/7 assistance in maintaining their site.
How much do website maintenance services cost?
Website maintenance services cost $35 to $5000 per month, or $18 to $25 per hour. How much your business pays for site maintenance services will depend on the provider’s location, site needs, and service plan.
What don’t website maintenance services include?
If you’re investing in website maintenance services for the first time (or switching providers), it’s essential to understand what your package includes. That way, your business can choose the best site maintenance plan for your company, as well as ensure you have the support you need.
For reference, here are a few examples of what you won’t find with website maintenance services:
- Navigation redesign
- Media creation
- Media edits
- Content writing
- New site functionality
- Site redesigns
- Interactive features
- SEO
View all deliverables in our website maintenance offerings
Security plans
| Features | WordPress | Enterprise WordPress & WooCommerce |
|---|---|---|
| Recommended for: | WordPress sites 500 or less pages | WordPress sites 500+ pages |
| Primarily static content | WooCommerce | |
| Custom & dynamic functionality | ||
| Website Updates M-F 8a-5p EST | ||
| UX Design, Website Maintenance, Project Management, Visitor & UX Analysis, Client Support, Web Development & Web Infrastructure Hours | Additional cost: $150/hour | Additional cost: $150/hour |
| WordPress Quarterly Upgrades/Security Patches | ($150/hour billed in .5 hour increments for code rewrites/fixes to source or website frontend impacted by security patch updates) | |
| Enterprise WordPress & WooCommerce Quarterly Upgrades/Security Patches | ($150/hour billed in .5 hour increments for code rewrites/fixes to source or website frontend impacted by security patch updates) | |
| Daily Security Scan | ||
| Daily full-site backup and storage at 3rd party location (for easy restore) | ||
| Urgent Support/Restore if Website is Hacked | ||
| If 1 business day turnaround is requested | $250/hour | $250/hour |
| Monthly Investment | $300 | $500 |
| Need more information? Call Us: 888-601-5359 | GET STARTED | GET STARTED |
Website maintenance and update plans
These plans allow you to rest assured that your site is always taken care of and has the right level of support, depending on what is best for your business.
| Features | Web Maintenance: Bronze | Web Maintenance: Bronze+ | Web Maintenance: Silver | Web Maintenance: Silver+ | Web Maintenance: Gold |
|---|---|---|---|---|---|
| Recommended for: | Static content updates for WordPress sites 500 pages or less | Static content updates for WordPress sites 500+ pages, WooCommerce | WordPress sites 500 or less pages | WordPress sites 500+ pages | |
| Primarily static content | WooCommerce | ||||
| Custom & dynamic functionality | |||||
| Website Updates M-F 8a-5p EST | |||||
| Plan hours (includes web design, web development, project manager support) | 4 hours/month | 6 hours/month | 16 hours/month | 28 hours/month | 28 hours/month |
| Typical hours spent on proactive UX testing, performance monitoring analysis & reporting, strategy planning | ~6-8 hrs (of the 16 monthly hours) | ~8-10 hr (of the 28 monthly hours) | ~8-10 hr (of the 28 monthly hours) | ||
| Unused hours roll to the next month | |||||
| Remaining month hours spent on strategy execution & client request | |||||
| Helpdesk support portal used for client requests & team communication | |||||
| FuelTankFX system to ensure delivery and transparency of investment | |||||
| Version Control/Staging Environment utilized by WebFX developers | Additional cost: $150/hour setup | Additional cost: $150/hour setup | |||
| Ongoing Unit Tests by Synthetic Browser Monitoring | Basic | Advanced | Advanced | ||
| If client requested & desired – Git and/or staging environment utilized by WebFX developers | Additional cost: $150/hour setup | Additional cost: $150/hour setup | |||
| SSL, Web Hosting & Domain Hosting Expiration Monitoring & Renewal Support | |||||
| WordPress Quarterly Upgrades/Security Patches | (Any needed recording/ refactoring/ web infrastructure to support security patch implementation is deducted from the 4 monthly hours) | (Any needed recording/ refactoring/ web infrastructure to support security patch implementation is deducted from the 16 monthly hours) | |||
| Enterprise WordPress & WooCommerce Quarterly Upgrades/Security Patches | (Any needed recording/ refactoring/ web infrastructure to support security patch implementation is deducted from the 6 monthly hours) | (Any needed recording/ refactoring/ web infrastructure to support security patch implementation is deducted from the 28 monthly hours) | |||
| Daily Security Scan | |||||
| Website Uptime Monitoring (Every minute) | |||||
| Daily full-site backup and storage at 3rd party location (for easy restore) | |||||
| Urgent Support/Restore if Website is Hacked | |||||
| TeamworkFX communication & project management portal | |||||
| Server monitoring & quarterly upgrades using unused 1/4ly hours | |||||
| One time server migration (if needed) | |||||
| Dedicated UX Analyst | |||||
| If 1 business day turnaround is requested | Included with 50% Expedition Multiplier Applied to Hours Used | Included with 50% Expedition Multiplier Applied to Hours Used | Included with 50% Expedition Multiplier Applied to Hours Used | Included with 50% Expedition Multiplier Applied to Hours Used | Included with 50% Expedition Multiplier Applied to Hours Used |
| Prioritized turnaround times above non-plan hourly Interactive plan customers | |||||
| Emergency Evening Support M-F 5p-9p EST | |||||
| Emergency Weekend Support Sat-Sun 9a-5p EST | |||||
| Monthly Investment | $975 | $1,475 | $2,600 | $4,800 | $10,000 |
| Need more information? Call Us: 888-601-5359 | GET STARTED | GET STARTED | GET STARTED | GET STARTED | GET STARTED |
Hourly website maintenance packages
If your company doesn’t need the routine maintenance of a monthly package, we also offer web maintenance services on an hourly basis. Browse our hourly website maintenance plans and prices:
| Features | Design & Support | Internet Marketing | Development |
|---|---|---|---|
| Billing | Billed in 30-min. increments | Billed in 30-min. increments | Billed in 30-min. increments |
| Minimum Service Request | 1 hour | 1 hour | 1.5 hours |
| Online Customer Support System | |||
| Rates | $150/hour | $150/hour | $150/hour |
| Need more information? Call Us: 888-601-5359 | GET STARTED | GET STARTED | GET STARTED |
**All plans are subject to service provider approval. Customers, who exceed their allotted max tickets per plan more than three times a year, will be automatically updated to the next plan tier.
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