- 200 monthly phone calls
- Integration with Google Analytics
- Reporting interface for phone calls
- 400 monthly phone calls
- Call Recording
- Ability to block and filter callers
- 800 monthly phone calls
- Setup of unique # on PPC campaigns
- Setup of unique # on landing pages
Website Call Tracking that Works
Does the success of your business rely primarily on lead generation via phone calls? Have you been searching for a way to track the source of these calls? With CallTrackerFX, you can — and as a result, you can make more informed marketing decisions. Our website call tracking services include:
- Phone number integration with Google Analytics to highlight on real, actionable call data
- Setup and testing of phone numbers for multiple online and offline marketing channels
- Monthly reporting interface and log of all phone call data (including location and phone number of callers)
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Vice President of Sales | Scale Supplier in PA
Our decision to go with WebFX for our website's redesign has been a good one. We are very impressed with the professionalism of the staff and have proven to be a good vendor that we will use again. The online project management system was very impressive and made tracking the project much simpler than we imagined.
Client Testimonials Hear From Happy Clients
Call tracking software you can count on
WebFX provides web-based solutions for tracking phone calls to your business. Because many companies have several phone numbers or route calls to more than one phone extension, accurately determining the number of calls generated by a website is nearly impossible. That is, until now.
With our proprietary call tracking system, we give you the power to track the sources of your phone calls, no matter where their final destination may lie. Our online call tracker gives you the accurate information you need to focus on specific sales leads that yield results for your business.
CallTrackerFX integrates seamlessly with Google Analytics to provide you with real, actionable data alongside the data you monitor on a regular basis. In addition to harnessing the power of Google Analytics, this call tracking solution is integrated into MarketingCloudFX, our marketing automation suite that provides insights to visitor behavior throughout the entire marketing funnel. Clients can access call tracking data in MarketingCloudFX through our web-based interface or by downloading the MarketingCloudFX mobile app.
CALL TRACKING SERVICES
| Features | Basic | Aggressive | Market Leader |
|---|---|---|---|
| Unique phone numbers | Up to 2 | Up to 4 | Up to 8 |
| # of monthly phone calls | Up to 200 | Up to 400 | Up to 800 |
| Unique number setup and advanced call routing | ✓ | ✓ | ✓ |
| Integration with Google Analytics | ✓ | ✓ | ✓ |
| Setup of monthly Google Analytics emailed report | ✓ | ✓ | ✓ |
| Call recording (if desired) | ✓ | ✓ | ✓ |
| Setup of different #s for multiple channels (PPC, SEO, Email, etc.) | ✓ | ✓ | ✓ |
| Reporting interface for phone calls | ✓ | ✓ | ✓ |
| Call log and easy export of all phone calls | ✓ | ✓ | ✓ |
| Caller data enrichment | ✓ | ✓ | ✓ |
| Email call notifications and reports | ✓ | ✓ | ✓ |
| Ability to block and filter callers | ✓ | ✓ | ✓ |
| Unlimited users for the reporting interface | ✓ | ✓ | ✓ |
| Initial 25 calls transcribed and call scoring included | ✓ | ✓ | ✓ |
| Setup of unique # on unique PPC campaigns | ✓ | ✓ | |
| Setup of unique # on PPC landing pages | ✓ | ✓ | |
| 200+ SMEs behind campaign driving results | ✓ | ✓ | |
| Additional monthly phone numbers | Once the ML plan is exceeded: $25 for each additional phone # a month | ||
| Additional monthly phone calls received | Once the ML plan is exceeded: $50 for each block of 100 additional inbound calls a month | ||
| Monthly Investment: | $200 | $300 | $400 |
| Need more information? Call Us: 717-609-1553 | Sign Up | Sign Up | Sign Up |
Call transcription & lead scoring services included
Included in all of our call tracking plans, our call transcription service accurately transcribes the audio information from voicemails received via your tracked phone numbers into text and provides information like names and phone numbers in a convenient email format. Additionally, subscribers can take advantage of automated lead scoring, which evaluates new phone calls and scores them on a basis of their perceived value to your company, giving you a better idea of how worthwhile each call or voicemail is to you. With so many features in one piece of software, you can be sure your online call tracking needs are met so your business can achieve its goals for growth.
Web marketing channel call tracking and channel ROI reporting options
For call tracking customers who want to take advantage of CallTrackerFX's advanced options, WebFX offers the ability to track calls by web marketing channel. Using the same cutting-edge call tracker online as before, these enhanced features allow even greater insight into which channels are driving results, as well as the ability to more accurately calculate ROI for each web marketing channel.
Pricing for this additional plan is below, including discounts for existing WebFX customers.
Web Marketing Channel Call Tracking & ROI Reporting Pricing
| Features | Basic | Aggressive | Market Leader |
|---|---|---|---|
| Unique phone numbers | Up to 10 | Up to 10 | Up to 10 |
| # of calls recorded each month | Up to 200 | 200 - 400 | 400 - 800 |
| Call tracking for individual web marketing channels (SEO, PPC, Social, Remarketing, etc.) & channel ROI reporting | ✓ | ✓ | ✓ |
| Call transcriptions included | ✓ | ✓ | ✓ |
| Unique number setup and advanced call routing | ✓ | ✓ | ✓ |
| Integration with Google Analytics | ✓ | ✓ | ✓ |
| Setup of monthly Google Analytics emailed report | ✓ | ✓ | ✓ |
| Call recording (if desired) | ✓ | ✓ | ✓ |
| Setup of different #s for multiple channels (PPC, SEO, Email, etc.) | ✓ | ✓ | ✓ |
| Reporting interface for phone calls | ✓ | ✓ | ✓ |
| Call log and easy export of all phone calls | ✓ | ✓ | ✓ |
| Caller data enrichment | ✓ | ✓ | ✓ |
| Email call notifications and reports | ✓ | ✓ | ✓ |
| Ability to block and filter callers | ✓ | ✓ | ✓ |
| Unlimited users for the reporting interface | ✓ | ✓ | ✓ |
| Call transcription & call scoring | ✓ | ✓ | ✓ |
| SMS call notifications | ✓ | ✓ | ✓ |
| Setup of unique # on unique PPC campaigns | ✓ | ✓ | |
| Setup of unique # on PPC landing pages | ✓ | ✓ | |
| 200+ SMEs behind campaign driving results | ✓ | ✓ | ✓ |
| Setup of call tracking numbers on website (if desired) | $300 (Waived for existing customers) | $400 (Waived for existing customers) | $500 (Waived for existing customers) |
| Monthly Investment: | $300 | $450 | $600 |
| Need more information? Call Us: 717-609-1553 | Sign Up | Sign Up | Sign Up |
What is Call Tracking?
Call tracking is software that allows you to track where your phone calls are coming from. By using different phone numbers that are tagged in the call tracking software, you can designate particular sources to each phone number. This allows you to indicate whether a customer called you from a billboard they saw or if they came to your website a certain way.
How does online call tracking work?
Online call software is made with the capabilities to drive your business's growth. Whether you use our call tracking tool as service call tracking software from established leads or web based call tracking for potential new clients, it can help you succeed. But how does it all work, exactly?
Take a look at the graphics below for an explanation of how our online call tracking software works.
Offline Call Tracking
Organic Call Tracking
Paid Call Tracking
Do I really need to track phone calls?
If you're looking into call track software, you've probably found that your business prospects prefer to call you rather than fill out an online form. This is a good sign for both leads and the effectiveness of call tracking services since people who choose to pick up the phone tend to be higher quality leads and more likely to become customers. As a result, if you're not using call tracking tools, you could be seriously underestimating the conversion rate and overall effectiveness of your web marketing efforts.
Our proprietary online call tracking software, CallTrackerFX, allows us to track phone calls as effectively as online conversions. Tracking a call is our software's ultimate goal, and our call tracking service can accurately gauge and report on every customer inquiry. Also, with our website call tracking service, you can set up multiple phone numbers to track calls via a multitude of marketing materials.
Some of our client Successes
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“We measure our success by how much we WOW our clients.”
Bill Craig WebFX President
Website call tracking tools to help you get ahead
As WebFX's proprietary call tracking software, CallTrackerFX is a tool that gauges the number of leads a particular website generates. It enables WebFX to track the number of phone calls originating from visitors viewing a website or a particular component of a website, such as a form or landing page.
CallTrackerFX is especially valuable to service-based businesses, where website visitors are more likely to call the company rather than place an online order or complete a "contact us" form.
With the implementation of website call tracking services, we are able to report the true ROI and make more informed decisions on future changes to your website and Internet marketing strategy. While other Internet marketing firms determine client website strategies based on partial data, WebFX can see the whole picture, which is why we continue to provide superior results for our clients.
Make more informed decisions with a call tracking system
CallTrackerFX can track exactly where your customers are calling you from. By knowing where your customers found you and decided to finally pick up the phone, you are provided key insight to the thought process and behaviors of your target customer.
Wondering if your customers found you via organic or direct traffic? What about which search engine they used? Perhaps you're running a PPC campaign, social media campaign and email marketing campaign all at the same time and you need to know which is delivering the best results.
Lucky for you, you don't have to wonder anymore or merely speculate which campaign is bringing you maximum ROI. By tracking each of these sources and more with website call tracking, you can make the best decision for the future marketing efforts of your company so you can invest your marketing dollar where it matters most.
How online call tracking reporting works
All incoming calls are still routed to your central information line, but different phone numbers allow our software to determine exactly how each caller came to your website. This is done by logging each phone call within your website's analytics reports.
WebFX combines data from website call tracking with your website analytics, ensuring completely accurate conversion reporting. Our call tracking service is fully compatible with Google Analytics, as well as many other website analytics products. In addition to tracking the number and source of phone conversions, our website call tracking technology can be configured to even provide geographical data regarding the individuals who called after viewing your website.
Our clients have successfully implemented their call tracking data to reduce the amount of unanswered phone calls, accurately determine ROI, cut PPC costs and plan employee availability around optimal call times. Other call tracking companies can't even come close to providing these kinds of results.
Is call tracking really worth it?
Call tracking software is one of the most helpful additions you can make to your business. It records every word that your leads say to you over the phone so you constantly have a record of who they are and what they want from your business. With all of that information right at your fingertips, you can increase your customer conversion rate in no time by approaching each lead uniquely.
But is that information worth the cost?
The short answer is yes. The reason is because whatever call-tracking plan you choose, you'll be able to make that money back and make much more to generate a positive ROI. And if there's a way you can get more customers while generating a positive ROI, you know for sure it's a good choice for your business.
It's still up to you to close the deals you get from lead generation strategies, but it's much easier to do that when you have all of the information you could want. After all, each lead is unique, so they require a unique approach to turn them into paying customers. With call tracking software, you have everything you need to take that unique approach and create as many new customers for your business as possible.
Go beyond online call tracking
Want to interact with your target audience? Looking for a quick, easy way to run promotions and contests? Consider the world of text message marketing! View our online SMS plans and take your online marketing programs to new heights.
Interested in trying our call tracking services? Call 888.449.3239 or contact us online today to start accurately tracking callers from your website.
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