By measuring your return on investment (ROI), of course!
So, what is ROI in marketing?
The definition of ROI marketing focuses on measuring the performance of your marketing campaigns by calculating how much money you get in return from marketing your brand, products, or services online.
If you’re looking for an all-encompassing guide on digital marketing ROI, you’ve come to the right place.
On this page, we’ll cover topics like:
- What is ROI in marketing?
- How to calculate ROI in digital marketing
- What’s a good marketing ROI?
- Why calculate ROI in digital marketing?
- Challenges with measuring digital marketing ROI
You’ll get everything you need to know about ROI in marketing to help your online strategies thrive!
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What is ROI in marketing?
ROI in marketing is the return you get from investing in marketing. When you calculate ROI for marketing, you attribute profit and revenue growth to marketing tactics and their impact. By calculating ROI in marketing, you can see how your marketing tactics contribute to your business’s growth.
How to calculate ROI in digital marketing
Now that we’ve answered, “What is ROI in marketing?” you’re probably wondering how to calculate ROI in digital marketing.
The simplest way to calculate marketing ROI is with this formula:
(Return - Investment)/ Investment
While it’s a simple formula, it’s almost too simple.
For many marketers, it’s challenging to know what qualifies as an investment. Do you count salaries for marketing team members, for example, or only costs for hiring marketing freelancers or agencies?
Calculate your digital marketing ROI more effectively by following this formula:
[(Number of leads x Lead to customer rate x Average sale price) - Cost for marketing] / Cost for marketing
Okay, that’s a lot to take in and comprehend! Let’s break down each part of this formula:
Number of leads: Your number of leads is how many people converted into a lead. These people have an established interest in your business.
Lead to customer rate: Your lead to customer rate is how many people went from a lead to a customer. So, if you have 20 leads (out of 100 total leads) that became customers, your lead to customer rate is 20% or 0.2.
Average sale price: Your average sale price is the average price of your product. Calculating the average allows you to account for sale prices and discounts.
Cost for marketing: Your cost for marketing is the total amount you spend on your marketing campaign. This amount includes factors like ad spend, software, and wages for people who work on your campaign.
So, let’s say you have 1000 leads, and 50% of them become customers.
On average, they spend $200.
It cost you $4000 to market to these leads.
So, if we plug that into the formula, it looks like this:
[(1000 x .50 x 200) - 4000] / 4000
[100,000 – 4000] / 4000
96,000 / 4000
Once you get your total, multiply it by 100 to get your ROI percentage. In this case, the ROI is 2400%.
What’s a good marketing ROI?
So, we answered, “What is ROI in marketing?” and told you how to calculate your ROI.
Now, you’re probably wondering, “What is a good marketing ROI?”
A good marketing ROI is 5:1 — or $5 for every $1 spent.
An outstanding ROI is 10:1, where you get $10 for every $1 spent.
The answer to “What is a good marketing ROI?” isn’t so easy, though.
A good ROI will depend on your business. It relies on factors like your company’s overhead costs, margins, and industry. For some industries, an ROI of 3:1 isn’t great, but it’s excellent for a business in a different sector.
What are the benefits of calculating ROI in digital marketing?
Now that you know all the basics of ROI, you’re probably wondering why you should measure your digital marketing ROI.
Let’s look at three benefits of calculating your marketing ROI.
1. Calculating digital marketing ROI helps you see what’s working
When you calculate your marketing ROI, you can see what digital marketing strategies work for your business. It’s difficult to know if these tactics are working if you don’t measure how they help your company.
If you calculate your ROI for your digital marketing strategies, you can discover what’s driving sales.
This information can help you revamp campaigns to drive better results. It may not be the tactic itself, for example, but the ad copy or targeting causing your low ROI. Calculating your ROI will allow you to see what works, so you can make changes to drive better results.
2. Calculating digital marketing ROI helps you determine where to invest your budget
When you calculate your digital marketing ROI, you learn what strategies work and which ones don’t. This information helps you decide where to invest your budget.
So, for example, you may find that your social media advertising campaign has a 2:1 ROI, while your PPC campaign drives an 8:1 ROI. As a result, you realize that your social media ads aren’t working well for your ad strategy.
You can go one of two ways with this information.
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Two, you can put more funds into strategies that aren’t driving the best ROI. You may choose to invest more of your budget into these underperforming strategies to help you optimize your campaigns and improve them.
The second option typically happens when companies don’t set a realistic ad spend, which sets them up for failure from the beginning. By adjusting your ad spend, you may invest enough to drive better results.
Overall, knowing your ROI enables you to get a full scope of what’s working in your marketing strategy, so you can determine how to rework your budget and get the best possible return from it.
3. Calculating digital marketing ROI helps you see how you stack up to the competition
When you measure your digital marketing ROI, you can use that information to gauge how you stack up to competitors. This information helps you understand how you perform in your industry.
Many companies will have a public release of financial data if they are a publicly-traded company. While it doesn’t state their marketing ROI outright, you can use this data to estimate your competitor’s ROI.
When you know this information, you can compare your business to your competition. It can help you revamp your strategy to drive better results with your marketing channels.
3 challenges with measuring digital marketing ROI
When you measure your digital marketing ROI, you’ll find that you’re going to face some difficulties with measuring it accurately. Let’s look at the top three challenges you’ll have when measuring ROI in marketing.
1. Multiple touchpoints
The biggest challenge you’ll meet with measuring your ROI in marketing is touchpoints.
The customer’s journey isn’t linear — every customer journey is different. People can interact with your business in multiple ways, which can sometimes make it difficult to know what piece of marketing caused a conversion.
Users can have multiple touchpoints — just look at this example of a customer’s potential journey:
- Discovers your brand through search
- Reads a blog post from your site
- Subscribes to your email list
- Watches a video about your product
- Sees a targeted ad on social media
- Buys your product
In this journey, it’s hard to know precisely what led the user to convert. While the targeted ad was the last step, it could have been the video that made them ready. There isn’t a clear-cut way to know which strategy made your audience convert.
Solution: Focus on the first and last touchpoints
A potential solution to this challenge is focusing on the first and last touchpoints for attribution. This model focuses on giving the ROI “credit” to the first and last touchpoints before the sale. While it’s not the only solution, it’s an option to help you measure your ROI accurately.
Additionally, investing in a CRM software, like CRMROI, can help you easily track these touchpoints to understand what makes users convert. The best part is you don’t have to spend hours investigating. CRMROI does all the hard work for you!
2. Measuring at the right time
Another challenge of calculating ROI in digital marketing is measuring at the right time.
Not every customer purchases in the same amount of time. While you probably have an average duration for your sales cycle, not everyone converts in the same amount of time. You may have people that make impulse purchases and convert fast, while others take longer.
Some customers may not be ready to buy or don’t need the product right away. They may purchase eventually, but your campaign may be over by the time they purchase.
Additionally, some strategies take longer than others to get conversions. For example, email marketing may take sending a couple of emails to get a conversion, while a PPC ad may generate a conversion with a single click.
It can make it challenging to attribute conversions to the right campaign.
As a result, you need to identify the right time to measure ROI.
Solution: Make revenue cycle projections
With this solution, you calculate the long-term effects of marketing strategies. You’ll use your history of metrics to make projections. Primarily, you’ll use past performance to predict which approach was most likely to generate the sale.
A CRM software can help you manage this data to help you make projections.
The downfall with this strategy is that it doesn’t factor in market changes or outside variables, so you’ll need to take these changes into account when trying to determine which strategies led to that conversion.
3. Influence level
Another factor you must consider is the variations of influence.
Not every campaign will resonate with your audience the same. Many people will see your ad and not feel compelled, while others will feel compelled to act.
When these people take action, it can skew your data and make it more challenging to measure your ROI accurately.
Solution: Analyze the impact of each touchpoint
A solution to this challenge is to work backward and look at each touchpoint to see how it impacted the customer. This strategy is most beneficial to companies with longer sales cycles because it helps them have a clearer picture of what steps influence customers the most.
If you use CRM software like CRMROI, you can track each touchpoint to give credit to strategies that have the most significant impact.
The downside with this tactic is that you may give more credit to a strategy than is due. It also doesn’t account for outside variables that might impact how people engage with specific tactics or channels, like email and social media.
Let WebFX help you improve your digital marketing ROI
When you know how to calculate ROI in digital marketing, you can see if your campaigns drive the results you desire. If your campaign isn’t driving the best results, you may need to revamp your strategies to improve your ROI.
That’s where WebFX can help.
With over a decade of experience, we know how to drive results that improve your ROI.
When you partner with us, we treat you like family. That’s why 90% of WebFX clients continue partnering with us. You’ll get a long-term partner that will help improve your marketing ROI and grow your business online.
Ready to start improving your digital marketing ROI?