With warmer weather quickly approaching, summer vacation planning is in full swing. Where do travelers turn to research and book their destinations—blogs, Instagram, Facebook? Do they use their smartphones to book on the go?
In this post, we’ll take a look at how social media and mobile technology impact travel and how travel brands can use social media to reach more customers. Dust off your passport, and let’s get started!
Social media and travel trends
Social media has incredible potential to inspire and impact travel plans. In fact, 52% of Facebook users said friends’ photos inspired their travel plans. This is probably due to the fact that recommendations from friends remain the most credible form of advertising.
In addition, social media is extremely valuable for travel brands looking to engage travelers. An estimated 55% of people like social media pages related to trips they are planning, and travel marketers have capitalized on this trend to cash in. Plus, about 50% of hotel companies have a booking engine or widget on their Facebook page to make it easier for people to find their hotel and book a room.
Recognizing the importance of social media for travel planning, Facebook recently introduced City Guides, a new feature in their mobile app that displays personalized travel recommendations based on where your friends have visited and local attractions. Users can click individual cities to see specific places friends have visited, such as hotels, restaurants, attractions, and other businesses. The same feature also allows you to see a list of famous landmarks, tourist attractions, and scenic destinations.
And you can bookmark places in a “saved” section at the top of a city’s page. City Guides combines the credibility of recommendations from friends with helpful data from users to dive into the tourism market. In addition to Facebook, Google also launched its “Google Trips” app last year to help travelers organize all of their trip information in a single location.
Social media use pre-vacation
Just how valuable is social media for vacation? When searching for travel information, one in five travelers use social media to research:
- Destinations: 27%
- Hotels: 23%
- Vacation activities: 22%
- Attractions: 21%
- Restaurants: 17%
When looking for travel inspiration, the most popular vacation inspiration sites are:
- Facebook: 29%
- TripAdvisor: 14%
- Twitter: 6%
- Pinterest: 4%
Social media also impacts travel bookings. People who used social media to research travel bookings:
- Switched hotels: 33%
- Switched resorts: 10%
- Vacationed in a different country: 7%
- Switched airlines: 5%
Only 48% of travelers stuck with their original plan after researching on social media. This means that by maintaining a presence on key social media platforms, your travel brand has a significant opportunity to influence users’ travel plans. But what happens after travelers book their trips?
Social media use during vacation
After hopping on a plane and arriving in paradise, travelers are ready to relax and unplug, right? Wrong. Research shows that people continue to use social media while on vacation.
In fact, 72% of people post photos on a social network while still on vacation. On top of that, 70% of travelers update their Facebook status while vacationing. Travelers also use social media to interact with travel brands during vacation.
According to J.D. Power, 67% of consumers have used a company’s social media for customer service. A Twitter study showed that travelers spend more money with brands that quickly respond to questions on social media.
Since travelers expect prompt responses from brands on social media, it’s important for travel marketers to create guidelines for responding to questions and complaints. This can help inspire customer loyalty and encourage travelers to share your brand with their friends and family.
Social media use post-vacation
After returning from vacation and cleaning the sand out of their suitcases, travelers continue to use social media. And 76% of people post photos of their travels on social networks after a trip. Once home, travelers also:
- Like Facebook pages specific to a vacation: 55%
- Post hotel reviews: 46%
- Post activity/attraction reviews: 40%
- Post restaurant reviews: 40%
And where do friends and family turn when planning their next vacations? Your post-vacation feedback and recommendations. We just came full-circle, people!
Mobile and travel
Finally, let’s take a look at how mobile technology impacts travel. Mobile technology makes it easier than ever to research and book trips on the go, and 85% of leisure travelers use their smartphones while abroad. In addition:
- 57% of business travelers use mobile devices to book travel
- 44% use their phones to research travel while they’re traveling
- 35% of online travel bookings will be via mobile devices by 2018
- 30% of travelers use mobile apps to find flight deals
When planning a trip, people use their mobile devices to:
- Look up hotel addresses or directions: 29%
- Check airfare prices: 26%
- Check flight schedules: 25%
- Research airport information: 24%
- Research things to do at the destination: 23%
- Read hotel reviews: 22%
- Compare hotel prices and availability: 21%
- Book a flight: 18%
- Book a hotel room: 18%
The top uses of smartphones while traveling include:
- Taking photos
- Using map features
- Searching restaurants
- Searching activities and attractions
- Checking in prior to flight
Is social media part of your vacation plan?
Are you a travel marketer that uses social media to reach customers? What strategies do you use to inspire travel plans?
Or maybe you’re a traveler who just booked your next trip thanks to social media. Let me know in the comments below! Don’t forget to share this infographic, and subscribe to Marketing Manager Insider for more helpful tips.