Retention Rate
Industry average: 50%
WHY IS OUR RETENTION RATE SO HIGH?
Scalable solutions
Industry specialists
Proven results
CLIENT SATISFACTION SCORE
Industry average: 72%
WHY IS OUR SATISFACTION SCORE SO HIGH?
Project management
ROI tracking
Diverse skillsets
“I have 16 years of industry experience, and WebFX is the best agency I’ve ever worked with.”
Flavia A, Review from Clutch.co
Rated 4.8/5 stars on G2
Rated 4.9/5 stars on Clutch
HIGHER NPS® SCORE THAN
Industry average: 16
WHY IS OUR NPS SO HIGH?
Turn-key solutions
Real business results
Consistent communication
Website Maintenance, Site Security, and Support Services
Get peace of mind with WebFX’s monthly, hourly, or after-hours website maintenance services. For decades, businesses around the globe have trusted WebFX as their website maintenance services company. Request a proposal today to start protecting your site!
What do our website maintenance services include?
Overview
Overview
Whether you just launched a new website or you have an older website, we can create a custom website maintenance plan for your needs. The result? A fast and secure website that offers your users a seamless online experience.
WordPress website maintenance and support
WordPress website maintenance and support
A majority of websites rely on WordPress as their content management system (CMS). That’s why our website maintenance plans include comprehensive WordPress support.
When you invest in web maintenance with WebFX, you’re trusting our team of WordPress website experts to handle all WordPress updates and security patches for your company.
Technical updates
Technical updates
Technical updates are one of the most essential steps of website maintenance services. These help to maintain site security, performance, and speed by implementing security patches, code clean up and server implementation updates.
Other technical updates we include in our website maintenance package include:
- Fixing errors, like broken links and HTML errors
- Regular website security and data backups
- Core content management system (CMS) updates
- Plugin and theme updates
- Browser and device compatibility testing
Techical support
Techical support
Even the best-built websites can experience unexpected issues from broken forms and plugin conflicts to server errors and downtime. So, it helps to have experts on hand to ensure your site runs smoothly, 24/7.
As a part of our website maintenance plans, your company also receives access to our stellar tech support. With the expertise of our development team, your business can get help with a variety of challenges, including:
- Setting up email
- Troubleshooting and issue resolution
- Backup and recovery assistance
- Server and hosting support
- Performance and uptime monitoring
In addition to tech support, you can also submit a consulting request as a part of your website support and maintenance services. Whether you have questions about creating a new contact form or adding a new page to your navigation, our talented team can provide your business with a helpful perspective.
Professional Web Maintenance
To Keep Your Website Running Smoothly
WordPress Security
Website Enhancements
Proactive Maintenance
Join the 50+ Clients Maintaining Their Website with WebFX
Trust WebFX’s in-house developers to keep your website clean, secure, and user-friendly so that you and your account manager can spend more time driving results!
Your search for website maintenance services ends here
When your company partners with WebFX, you:
Reclaim your work day
Get a dedicated web development team with WebFX’s 750+ in-house team of developers, project managers, designers, and more.
Protect your site
Protect your site from downtime, data breaches, and more with our full-service website maintenance solutions that operate around the clock.
Grow your bottom line
Less downtime means more uptime for generating revenue for your business — and with WebFX’s marketing tech, you can even grow your marketing returns by 25% (or more)!
Streamline your strategy
Bring marketing and maintenance together with WebFX’s full-service solutions and 750+ experts for marketing your business online — and maintaining its site.
Pricing custom to you.
Starting at $300 per month.
Solving key challenges for businesses
When Merrimack Valley Psychological Associates wanted to help more clients, they turned to WebFX. Learn how our partnership expanded their reach and results.
“My practice has grown quickly and improved our accessibility to those we serve or hope to serve within our community. WebFX is directly responsible for our growth and the fact that we have more than doubled our revenue in six months.”
Net Friends turned to WebFX to help them boost their presence in search engines to attract qualified traffic and leads for their business.
“Web traffic is up well over 100% and our marketing qualified leads are more than double what they were before our WebFX engagement.”
Hurst Pediatric Dentistry wanted more clients to find their kid-friendly dental office. Here’s how our partnership helped them serve up more smiles!
“Rather than pushing us to make changes on our website that would make it more similar to so many other websites, WebFX offers suggestions for simple tweaks we can make to get the results we want, while still allowing our personalities to shine through.”
Why Businesses Choose WebFX’s Website Maintenance Services
- All-inclusive maintenance plans covering updates, backups, security, and performance optimization
- Dedicated team of web development experts optimizing your website
- Continuous monitoring and proactive support to address issues before they impact your site
- Regular performance reports and analytics to track website health and effectiveness
- Flexible maintenance plans that can easily adapt to the changing needs of your business
In-house web maintenance
- Typically limited to essential updates and issue resolution due to constrained resources
- Internal teams may lack the specialized expertise necessary for comprehensive maintenance
- Often reactive, addressing issues only after they occur
- Reporting is often limited to what was completed, rather than how it impacted performance
- Ability to adjust maintenance schedule as needed unless multiple maintenance developers are needed
Typical web maintenance agency
- Service offerings can be inconsistent; many agencies provide only basic maintenance options
- Expertise levels vary; not all agencies possess the breadth of skills required for holistic maintenance
- Some agencies offer proactive monitoring, but what’s included can vary
- Performance reporting can be offered, though the depth and frequency may differ between agencies
- Scalability options vary; some agencies may lack the flexibility to support business growth
What regular updates do website maintenance services include?
When it comes to website maintenance services, companies often ask one question, “What does ‘regular updates’ mean?” It’s an excellent question and can vary by website maintenance companies, which is why it’s important to ask.
Examples of typical website updates (included with our site maintenance packages) include:
Overall site improvements
Overall site improvements
The best appraisal of your website’s performance comes from the people visiting it, from customers to staff to leads. Questions, comments, complaints, and suggestions generated from site visitors provide invaluable feedback to improve your site. With routine website maintenance, you can use these suggestions to enhance your site and its online performance.
Search engine optimization (SEO)
Search engine optimization (SEO)
A well-maintained website isn’t just fast and functional — it’s findable. SEO as part of your web maintenance ensures that your site continues to attract qualified traffic and convert visitors into customers.
Ongoing SEO maintenance involves tracking results to help you identify potential problems and resolve them early. It also allows you to keep track of your website performance and find opportunities to grow and outdo your competitors.
Content updates
Content updates
Over time, the content on your website becomes outdated, irrelevant to users, or unappealing to search engine algorithms. As a result, search engines will penalize you with lower rankings as more web visitors click out of your pages unsatisfied.
Content updates involve regularly reviewing your content to upload new information, include more keywords, and correct mistakes to make it more appealing to users and search engines. The content updates that must be part of your website upkeep include:
- Drafting and publishing new blog posts
- Refreshing underperforming web pages
- Updating product and service descriptions
- Refreshing key SEO elements, including metadata and internal links
Design updates
Design updates
With ever-evolving technologies, a website begins to appear old if the interactive components get neglected. If your site’s development pieces aren’t working on every browser and device, you will lose current and potential clients. Plus, you weaken your online reputation.
A website redesign or design update is necessary periodically to maintain your brand’s identity, voice, and credibility. Regular design updates ensure your site continues to look professional, function seamlessly, and align with your users’ expectations.
Design updates are also necessary for helping you keep up with trends and enhancing user experience. Here’s how we tackle website design updates:
- Replacing old visuals, graphics, and branded assets
- Making UI/UX improvements to website layout, spacing, and navigation
- Testing load times, accessibility, and responsiveness after every design change
- Integrating new logos, messaging, or visuals as your brand evolves
Results from WebFX Website Maintenance Services
Curious about the effect of well-implemented website support and maintenance services? Learn from All Pro Trailer Superstore’s managed website maintenance partnership with WebFX. They came to us feeling like their website was outdated and lagging in providing a user-friendly experience to their audience.
We redesigned their website to ensure seamless functionality across devices and an enhanced user experience. It’s then no surprise that this is what their team had to say about our partnership.
“We are thrilled to have found WebFX! Our website is the heartbeat of our business, and WebFX continues to improve our web design, drive traffic to our site, and improve our ROI!”
FAQs about website maintenance services
What are website maintenance services?
Website maintenance services are professional services for maintaining a site’s security and functionality. Most site maintenance services operate on a monthly or hourly basis, though companies can request 24/7 assistance in maintaining their site.
Why is website maintenance important?
Website maintenance is a critical ongoing task for every site owner. Think of maintaining your website as a task like maintaining your car — doing so keeps it running smoothly and safely.
Here are three reasons website maintenance is important:
- It keeps your website running properly: Maintaining your website ensures it has updated information about your products, services, and contact details. Website maintenance also ensures your links direct to the right pages.
- It improves your site’s security: Cyber threats evolve. With regular website maintenance, you can protect your website from new vulnerabilities with software updates and patches.
- It improves your site’s user experience: By keeping your website running smoothly and properly, your page speed is optimal and your website shows updated information that your site visitors find useful.
How much do website maintenance services cost?
Website maintenance services cost $35 to $5000 per month, or $18 to $25 per hour. How much your business pays for site maintenance services will depend on the provider’s location, site needs, and service plan.
What don’t website maintenance services include?
If you’re investing in website maintenance services for the first time (or switching providers), it’s essential to understand what your package includes. That way, your business can choose the best site maintenance plan for your company, as well as ensure you have the support you need.
For reference, here are a few examples of what you won’t find with website maintenance services:
- Navigation redesign
- Media creation
- Media edits
- Content writing
- New site functionality
- Site redesigns
- Interactive features
- SEO
View all deliverables in our website maintenance offerings
WordPress CMS Security Plans
| Features | WordPress | Enterprise WordPress & WooCommerce |
|---|---|---|
| Recommended for: | WordPress sites 500 or less pages | WordPress sites 500+ pages |
| Primarily static content | WooCommerce | |
| Custom & dynamic functionality | ||
| Website Updates M-F 8a-5p EST | ||
| UX Design, Website Maintenance, Project Management, Visitor & UX Analysis, Client Support, Web Development & Web Infrastructure Hours | Additional cost: $150/hour | Additional cost: $150/hour |
| WordPress Quarterly Upgrades/Security Patches | ($150/hour billed in .5 hour increments for code rewrites/fixes to source or website frontend impacted by security patch updates) | |
| Enterprise WordPress & WooCommerce Quarterly Upgrades/Security Patches | ($150/hour billed in .5 hour increments for code rewrites/fixes to source or website frontend impacted by security patch updates) | |
| Daily Security Scan | ||
| Daily full-site backup and storage at 3rd party location (for easy restore) | ||
| Urgent Support/Restore if Website is Hacked | ||
| If 1 business day turnaround is requested | $250/hour | $250/hour |
| Monthly Investment | $350 | $550 |
| Need more information? Call Us: 888-601-5359 | GET STARTED | GET STARTED |
Website Performance Enhancements
These plans allow you to rest assured that your site is always taken care of and has the right level of support, depending on what is best for your business.
| Features | Web Maintenance: Bronze | Web Maintenance: Bronze+ | Web Maintenance: Silver | Web Maintenance: Silver+ |
|---|---|---|---|---|
| Recommended for: | Static content updates for WordPress sites 500 pages or less | Static content updates for WordPress sites 500+ pages, WooCommerce | WordPress sites 500 or less pages | WordPress sites 500+ pages |
| Primarily static content | WooCommerce | Primarily static content | WooCommerce | |
| Custom & dynamic functionality | Custom & dynamic functionality | |||
| Project Management | ||||
| Dedicated WebFX Project Manager | ||||
| Helpdesk support portal used for client requests & team communication | ||||
| TeamworkFX communication & project management portal | ||||
| Website Updates M-F 8a-5p EST | ||||
| Emergency Evening Support M-F 5p-9p EST | ||||
| Emergency Weekend Support Sat-Sun 9a-5p EST | ||||
| Ongoing Website Security Monitoring and Patches: | ||||
| WordPress Quarterly Upgrades/Security Patches | (Any needed recording/refactoring/web infrastructure to support security patch implementation is deducted from the 4 monthly hours) | (Any needed recording/refactoring/web infrastructure to support security patch implementation is deducted from the 15 monthly hours) | ||
| Enterprise WordPress & WooCommerce Quarterly Upgrades/Security Patches | (Any needed recording/refactoring/web infrastructure to support security patch implementation is deducted from the 6 monthly hours) | (Any needed recording/refactoring/web infrastructure to support security patch implementation is deducted from the 25 monthly hours) | ||
| Daily Security Scan | ||||
| Daily full-site backup and storage at 3rd party location (for easy restore) | ||||
| Urgent Support/Restore if Website is Hacked | ||||
| Monthly Support Hours: | ||||
| Plan hours (includes web design, web development, project manager support) | 4 hours/month | 6 hours/month | 15 hours/month | 25 hours/month |
| Unused hours roll to the next month | ||||
| If client requested & desired – Git and/or staging environment utilized by WebFX developers | Additional cost: $150/hour setup | Additional cost: $150/hour setup | (Optional – Setup to come out of support hours) | (Optional – Setup to come out of support hours) |
| If 1 business day turnaround is requested | Included with 50% Expedition Multiplier Applied to Hours Used | Included with 50% Expedition Multiplier Applied to Hours Used | Included with 50% Expedition Multiplier Applied to Hours Used | Included with 50% Expedition Multiplier Applied to Hours Used |
| Prioritized turnaround times above non-plan hourly Interactive plan customers | ||||
| Monthly Investment | $975 | $1,600 | $2,650 | $4,500 |
| Need more information? Call Us: 888-601-5359 | GET STARTED | GET STARTED | GET STARTED | GET STARTED |
Progressive Website Performance, Site Infrastructure, & UX Improvements
| Features | Gold | Gold+ | Platinum |
|---|---|---|---|
| Recommended for: | Static content updates for WordPress sites 500 pages or less | Static content updates for WordPress sites 500+ pages, WooCommerce | WordPress sites 500 or less pages |
| Primarily static content | WooCommerce | Primarily static content | |
| Custom & dynamic functionality | |||
| Project Management | |||
| Dedicated WebFX Project Manager | |||
| TeamworkFX communication & project management portal | |||
| Website Updates M-F 8a-5p EST | |||
| Emergency Evening Support M-F 5p-9p EST | |||
| Emergency Weekend Support Sat-Sun 9a-5p EST | |||
| Ongoing Website Security Monitoring and Patches: | |||
| WordPress Quarterly Upgrades/Security Patches | (Any needed recording/refactoring/web infrastructure to support security patch implementation is deducted from the 8 monthly hours) | ||
| Enterprise WordPress & WooCommerce Quarterly Upgrades/Security Patches | (Any needed recording/refactoring/web infrastructure to support security patch implementation is deducted from the 16 monthly hours) | (Any needed recording/refactoring/web infrastructure to support security patch implementation is deducted from the 16 monthly hours) | |
| Daily Security Scan | |||
| Website Uptime Monitoring (Every minute) | |||
| Daily full-site backup and storage at 3rd party location (for easy restore) | |||
| Urgent Support/Restore if Website is Hacked | |||
| Monthly Support Hours: | |||
| Plan hours (includes web design, web development, project manager support) | 8 hours/month | 16 hours/month | 16 hours/month |
| Unused hours roll to the next month | |||
| If client requested & desired – Git and/or staging environment utilized by WebFX developers | (Optional – Setup to come out of support hours) | (Optional – Setup to come out of support hours) | (Optional – Setup to come out of support hours) |
| If 1 business day turnaround is requested | Included with 50% Expedition Multiplier Applied to Hours Used | Included with 50% Expedition Multiplier Applied to Hours Used | Included with 50% Expedition Multiplier Applied to Hours Used |
| Prioritized turnaround times above non-plan hourly Interactive plan customers | |||
| Proactive Deliverables: | |||
| Monthly proactive website support hours | 6 hours/month (In addition to 8 monthly support hours) | 8 hours/month (In addition to 16 monthly support hours) | 8 hours/month (In addition to 16 monthly support hours) |
| Daily monitoring of performance and critical site functionality | |||
| Real-time (24/7) monitoring and protection via Web Application Firewall and full-service security suite | |||
| Quarterly, full-site UX testing completed by dedicated Project Manager | |||
| SSL, web hosting & domain accounts: expiration monitoring & renewal support as needed | |||
| Monthly website performance, infrastructure and UX analysis report | |||
| Monthly action item recommendations prioritized based on anticipated site impact for implementation with monthly support hours | |||
| Monthly consultation call with dedicated Project Manager (up to 1 hour) | |||
| Monthly Investment | $2,650 | $4,500 | $10,000 |
| Need more information? Call Us: 888-601-5359 | GET STARTED | GET STARTED | GET STARTED |
**All plans are subject to service provider approval. Customers, who exceed their allotted max tickets per plan more than three times a year, will be automatically updated to the next plan tier.
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