Website Maintenance Services

WebFX is a top website maintenance services company, helping businesses across the globe improve the performance and security of their websites. Whether you’re looking for a monthly, hourly, or after-hours website maintenance plan, WebFX provides the experience and expertise your company demands.

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We've driven over

1 BILLION

in sales for our clients

Our client retention rate of

91%

is unmatched

More than

400

testimonials

Monthly Maintenance

$229/month

Let's Do This
  • Updates made during normal business hours
  • Two tech support and consulting requests
  • Email/Webmail/Mobile Support
  • Three business day turnaround time
  • 1 CMS included

Hourly Maintenance

$115/hour

Let's Do This
  • Design, development, and IM support
  • Minimum service requests of 1 to 1.5 hours
  • Billed in 30-minute increments
  • Monthly Google Analytics traffic reports
  • Online customer support system
  • 2 tech support and consulting requests

After-Hours Maintenance

$1,750/month

Let's Do This
  • Up to 20 hours of developer time included
  • 1 month refund if issue isn't fixed within 24 hrs
  • Special after hours, weekend & holiday toll-free support line and ticketing system
  • 200+ SMEs behind campaign driving results

Web Maintenance Services Built for Your Business

With every online search, 50 percent of users discover a new company, product, or service. They visit your website, explore your products, browse your services, and get a first impression of your business. That first impression can make or break your company’s next sale.

For businesses today, this fact makes website maintenance a top priority.

As your partner, WebFX provides your company with a custom and comprehensive website maintenance plan that helps your business deliver a fast, secure, and seamless online experience. Plus, as a full-service digital marketing agency, we offer turnkey solutions for maximizing your site’s performance.

Learn how our award-winning team of developers, designers, and digital marketers can maintain and improve your website by browsing our web maintenance service plans and prices below. Or, contact us online to tell us about your business.

We get it — sometimes you want to speak straight to the source. To speak with an maintenance specialist, feel free to give us a call at

888-601-5359

Financial Planner | Financial Consulting Firm

Our WebFX marketer has personally undertaken to learn our business and our goals and it shows in the quality of service and they provide to us. Each member of the team that we have had interaction with has been eager to help make our website, and consequentially our business, the best it can be. WebFX is truly an extension of our team, providing expertise in areas where we do not specialize.

We Have Over 400
Client Testimonials
Hear From Happy Clients

Website maintenance plans and pricing

Our website maintenance services include three customizable plans*:

We also offer content management system (CMS) security plans to protect your business and its users.

Monthly website maintenance packages

Looking for a monthly website maintenance package for your business? With our customizable, monthly plans, it’s easy to keep your company’s site secure, up-to-date, and functional for users. Plus, you eliminate the worry that comes with managing, monitoring, and maintaining your website 24/7.

View our monthly site maintenance plans and prices:

MONTHLY SITE MAINTENANCE PRICING

FEATURES Up & Coming Progressive Enterprise & Ecommerce
Unique web update tickets
What's This?

Website updates are emailed together to our support system, in a single "ticket" to our online support system. Each email containing updates is considered a "ticket".
Development time is considered time spent editing the site. Each package also has additional non-development/project management time built in, as detailed by the specific information on the chart.

One (Up to 1 hour of related support time is included. ASP, .Net & PHP Scripting is not included) Two (Up to 2 hours of ASP, .Net & PHP Scripting or non-development related support time is included) Five (Up to 4 hours of this time can be ASP, .Net & PHP Scripting related support time)
Updates made during normal business hours (After hours, weekends & holidays aren't covered)
Tech Support & Consulting Requests One Two Four
ASP, .Net & PHP Scripting
What's This?

ASP, .Net & PHP Scripting includes contact forms and other programming functions that do not require a database. Database programming is not covered under a website maintenance plan.
Development time is considered time spent editing the site. Each package also has additional non-development/project management time built in, as detailed by the specific information on the chart.

$110/hour Included in the two hours of Unique web update tickets ($110 an hour after the 2 included hours) Up to 4 hours included in the five hours of Unique web update tickets ($110 an hour after the 4 included hours)
Ecommerce
CMS Support
Email/Webmail/Mobile Support
Online customer support system
What's This?

When you email your website update batch to our online customer support system, your website updates are automatically posted to the to-do list of one of our dedicated website designers. You'll be able to log in at any time to view the status of your updates, set a priority level, edit your request and more.

200+ SMEs behind campaign driving results
Turnaround Time Five Business Days Max (Clients on support plans, receive priority issue ticketing) Three Business Days Max (Clients on support plans, receive priority issue ticketing) Two Business Days Max (Clients on support plans, receive priority issue ticketing)
WordPress CMS quarterly upgrades/security patches
What's This?

Security is of the utmost importance in these times. If your site has a shopping cart, content management system, or other software package installed, it needs to be upgraded frequently to protect you against site vulnerabilities.

What is a security patch?

A security patch is a piece of software designed to fix problems or update a website. This includes fixing security vulnerabilities and ensuring code and plugin quality.

Why security patches are so important:

  • In the past two years, Web malware has grown 140%
  • Hacked sited can lead to identify theft, DDoS attacks, spam distribution, etc.
  • Without it you risk revenue and customer loss
  • Patches prevent malware infections including: backdoors, drive-by downloads, pharma hacks, and malicious redirects Wordpress popularity. If a hacker can find a way into one Wordpress website, they can potentially access millions of other websites as well.
1 CMS included 1 CMS included
Magento CMS quarterly upgrades/security patches
What's This?

Security is of the utmost importance in these times. If your site has a shopping cart, content management system, or other software package installed, it needs to be upgraded frequently to protect you against site vulnerabilities.

What is a security patch?

A security patch is a piece of software designed to fix problems or update a website. This includes fixing security vulnerabilities and ensuring code and plugin quality.

Why security patches are so important:

  • In the past two years, Web malware has grown 140%
  • Hacked sited can lead to identify theft, DDoS attacks, spam distribution, etc.
  • Without it you risk revenue and customer loss
  • Patches prevent malware infections including: backdoors, drive-by downloads, pharma hacks, and malicious redirects Magneto popularity. If a hacker can find a way into one Magneto website, they can potentially access millions of other websites as well.
1 CMS included 1 CMS included
Monthly Google Analytics traffic reports
Monthly Investment $119 / month $229 / month $449 / month
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Need more information? Call Us: 888-601-5359

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Hourly website maintenance packages

If your company doesn’t need the routine maintenance of a monthly package, we also offer web maintenance services on an hourly basis. These plans include the same deliverables as our monthly package, but you’re charged an hourly rate.

Browse our hourly website maintenance plans and prices:

HOURLY SITE MAINTENANCE PRICING

FEATURES Design & Support Internet Marketing Development
Billing Billed in 30-min. increments Billed in 30-min. increments Billed in 30-min. increments
Minimum Service Request 1 hour 1 hour 1.5 hours
200+ SMEs behind campaign driving results
Rates $115 $125 $135
Need more information? Call Us: 888-601-5359 GET A QUOTE GET A QUOTE GET A QUOTE

Need more information? Call Us: 888-601-5359

GET A QUOTE

After hours website maintenance packages

Need your website monitored 24/7? We offer after hours support plans that can work for your company’s unique needs. With this website maintenance service, we work with a third-party provider that monitors your website daily.

Explore our 24/7/365 or after-hours packages and prices:

AFTER HOURS SITE MAINTENANCE PRICING

FEATURES Developer 24/7/365 Support Lead Developer 24/7/365 Support Software Engineer 24/7/365 Support
Criteria HTML or CMS sites with under 25 hours of development customization CMS sites with between 25 hours and 150 hours of development customization HTML or CMS sites with over 150 hours of development customization
Percentage of site issues the 3rd party can typically fix ~95% of site issues are typically fixed (A full 1 month refund is given if they can't fix the issue within 24 hours) ~85% of site issues are typically fixed (A full 1 month refund is given if they can't fix the issue within 24 hours) ~75% of site issues are typically fixed (A full 1 month refund is given if they can't fix the issue within 24 hours)
Typically issue resolution time for 3rd party (excluding 3rd party hosting issues) 2 to 3 hours 4 to 6 hours 6 to 16 hours (depending on the complexity of the issue)
Special after hours, weekend & holiday toll-free support line and ticketing system (24/7/365 availability)
Initial Setup (For our 3rd party support partner to learn the site) {1 month duration} $3,000 $5,000 $10,000
Initial Setup (For our 3rd party support partner to learn the site) {1 month duration} $3,000 $5,000 $10,000
200+ SMEs behind campaign driving results
Monthly after hours, weekend and holiday support cost: (Work & support provided by a 3rd party in Eastern Europe) {Up to 20 hours of developer time are included in each plan a month, hours beyond the included 20 hours are billed at $100 an hour} $1,750 / month $2,250 / month $2,750 / month
Need more information? Call Us: 888-601-5359 Sign Up Sign Up Sign Up

Need more information? Call Us: 888-601-5359

GET A QUOTE

CMS website maintenance security plans

If your company uses a CMS, you can also take advantage of our CMS website maintenance security plans. As a part of these plans, our team provides the necessary support and updates to keep your CMS functional and secure for your organization.

View our CMS security plans and prices:

CMS SECURITY PRICING

FEATURES WordPress WordPress with Ecommerce / Drupal / Magento / Joomla
CMS version upgrades 1 year 1 year
Security patches Applied Quarterly Applied Quarterly
Security scan Daily Daily
Support Urgent support/restore if website is hacked Urgent support/restore if website is hacked
Backup Monthly full-site backup and storage at a 3rd party location (for easy restore) Monthly full-site backup and storage at a 3rd party location (for easy restore)
200+ SMEs behind campaign driving results
Rates $1,800 / year $2,800 / year
Need more information? Call Us: 888-601-5359 Sign Up Sign Up

Need more information? Call Us: 888-601-5359

GET A QUOTE

*All plans are subject to service provider approval. Customers, who exceed their allotted max tickets per plan more than three times a year, will be automatically updated to the next plan tier.

What do website maintenance services include?

Whether you’re partnering with WebFX for blog posts, product descriptions, online guides, or long-form content, we customize your strategy and deliverables to your business — it’s how we’ve driven more than $1.5 billion in revenue for our clients.

As a part of our website maintenance services, your company receives access to the following:

7 services included with website maintenance

  • Regular updates
  • Tech support
  • Asp, .Net, and PHP scripting
  • WordPress maintenance
  • Magento maintenance
  • Google Analytics reports
  • Promised turnaround time

REGULAR UPDATES

With regular updates, which happen during business hours, our team of developers keeps your website functional and secure for users. Whether you’re looking to add new images, delete page copy, or modify a link, our website maintenance services offer what you need.

For a quick summary, here are some examples of updates included in our packages*:

  • Text: Additions or deletions.
  • Photos: Additions, deletions, and basic retouching.
  • Pages: Additions or deletions using existing page design.
  • Navigation: Basic navigational changes (add, move, or delete an item in the navigation).
  • File downloads: Additions or deletions of PDFs and other documents.
  • Videos: Insertion or deletion of a pre-edited video.
  • Links: Additions or deletions.
  • Color and background images: Changes or replacements.

If you have questions about regular updates, feel free to contact us online for more information.

*This is an example of services included in the website maintenance plans and is not a complete list.

TECH SUPPORT

As a part of our website maintenance plans, your company also receives access to our stellar tech support. With the expertise of our development team, your business can get help with a variety of challenges, like setting up email.

In addition to tech support, your company can also submit a consulting request as a part of your website maintenance services. Whether you have questions about creating a new contact form or adding a new page to your navigation, our talented team can provide your business with a helpful perspective.

ASP, .NET, AND PHP SCRIPTING

Whether you choose a monthly, hourly, or after-hours website maintenance service, your team can take advantage of our scripting services for select programming functions. Keep in mind that our website maintenance plans do not include database programming.

Whether you choose a monthly, hourly, or after-hours website maintenance service, you can take advantage of our scripting services for select programming functions

For example, if your company wants to create a new contact form, our team can handle the process of that dynamic form’s layout and integration. If you do have database programming needs, you can chat with your dedicated account manager about launching a dedicated project.

WORDPRESS MAINTENANCE

Many businesses use WordPress as their CMS, which is why our website maintenance plans include WordPress support. As a part of your package, our team takes care of WordPress upgrades and security patches for your company.

Keep in mind that only our “Progressive” and “Enterprise & Ecommerce” website maintenance packages include WordPress maintenance. If you select “Up & Coming,” you will not have access to these critical quarterly upgrades.

MAGENTO MAINTENANCE

If your company uses Magento as your CMS, we also include Magento support in our website maintenance services. Our developers update your version of Magento to the latest version on a quarterly basis. They also ensure you have the most recent security patches installed.

Like our WordPress support, we only offer Magento maintenance with our “Progressive” and “Enterprise & Ecommerce” plans. If you choose the “Up & Coming” plan, your team will need to handle these updates in-house or modify your website maintenance package.

GOOGLE ANALYTICS REPORTS

As a part of our website maintenance services, we provide your business with monthly Google Analytics reports. These reports offer critical information on your website’s traffic, highlighting your top-performing pages, growth, and more.

You can count on our team of 200+ digital marketing specialists to provide helpful insights when it comes to improving the quantity and quality of your website traffic. Since we’re a full-service digital marketing agency, it’s also easy for your business to expand into Internet marketing.

PROMISED TURNAROUND TIME

We recognize the essential role of your website, which is why our website maintenance services include promised turnaround times. Our turnaround times vary by your package, like monthly or hourly, and your plan, like “Progressive” or “Up & Coming.”

Our website maintenance services include promised turnaround times

As an example, “Progressive” plans include a max turnaround time of three business days. In comparison, “Up & Coming” plans have a turnaround time of five business days. Meanwhile, our hourly support plans include a full one-month refund if our partner can’t resolve the issue in 24 hours.

What regular updates do website maintenance services include?

When it comes to website maintenance services, companies often ask one question, “What do regular updates mean?” It’s an excellent question and can vary by website maintenance companies, which is why it’s important to ask.

Examples of typical website updates (included with our site maintenance packages) include:

4 features of WebFX website maintenance services

  • Overall site improvements
  • Product or service updates
  • Online specials
  • Interactivity maintenance

OVERALL SITE IMPROVEMENTS

The best appraisal of your website’s performance comes from the people visiting your website, from customers to staff to leads. Questions, comments, complaints, and suggestions generated from site visitors provide invaluable feedback to improve your site. With routine website maintenance, you can use these suggestions to enhance your site and its online performance.

PRODUCT OR SERVICE UPDATES

As your company continues to grow, it’s inevitable that your products, services, and prices will change. That’s why businesses need a consistent schedule and process for updating old products, changing existing service prices, and more.

With website maintenance, you keep your company website current for users. This proactive step benefits your business in multiple ways, allowing you to provide the latest products, services, and rates to streamline the user shopping experience.

Regular updates provide shoppers with the latest product and service information

Consumers trust the Internet, and they also count on your website to provide the accurate information they need before contacting you or coming to your storefront. It is crucial that the information on your site is up-to-date, for this reason, and many more.

ONLINE SPECIALS

If you’re an ecommerce company, it’s essential to update your website with your latest sales, promotions, and more. Even if your company operates offline, you can offer specials online that drive users to call your team, visit your location, or schedule an appointment.

When your company provides special promotions, discount programs, and more, you keep your business competitive. Short-term and long-term sales initiatives require updates to your site. Website maintenance services enable you to strengthen your sales with unique offers for shoppers.

INTERACTIVITY MAINTENANCE

With ever-evolving technologies, a website begins to appear aged if the interactive components get neglected. If your site’s development pieces aren’t working on every browser and device, you will lose current and potential clients. Plus, you weaken your online reputation.

Outdated interactive features cause shoppers to leave your site, which stops you from earning additional clients and revenue

Issues with your website's interactive features can also increase your bounce rate. This metric refers to the percentage of people that leave your site without visiting another page and often indicates that your website isn’t delivering on user expectations.

Website maintenance fine-tunes your site to ensure your site’s interactive features work. Even if these features become outdated and require replacement, website maintenance services can give your team an advance notification about this need.

Keeping all your website’s features operational help you market your products and services successfully.

What don’t website maintenance services include?

If you’re investing in website maintenance services for the first time (or switching providers), it’s essential to understand what your package includes. That way, your business can choose the best site maintenance plan for your company, as well as ensure you have the support you need.

For reference, here are a few examples* of what you won’t find with website maintenance services:

9 services you won't find with website maintenance plans

  • New page designs
  • Navigation redesign
  • Media creation
  • Media edits
  • Content writing
  • New site functionality
  • Site redesigns
  • Interactive features
  • SEO

New page designs

When you want to create a new page design for your website, you need to invest in web design services. With this service, your team can collaborate with our designers, developers, and project managers to create a page that captures your brand and exceeds your expectations.

Navigation redesign

If you’re looking to do more than add or remove a page from your navigation, then you need to look into web redesign services. With our redesign services, your company can receive a brand-new navigation bar that offers a fast and seamless user experience, which can result in happier visitors.

Media creation

As a full-service digital marketing agency, our team can film videos, shoot photos, and more for your business. This service, however, does not come with our website maintenance services because it focuses on creating, rather than maintaining.

Media edits

Our website maintenance services come with basic image retouching. If your company requires more extensive retouching or manipulation, whether for images, video, or audio, then you will need to pay an additional fee for those services.

Content writing

As a part of your site maintenance, our developers can remove or add content supplied by your team. We cannot, however, develop, write, and publish new content for your website. If you’d like to take advantage of our website copywriting services, we feature a talented team of experienced writers.

New site functionality

While our website maintenance plans ensure the functionality of your website, they do not include the development or implementation of new site functionality features. Our web design and redesign services, however, can help your business move forward with a site functionality project.

Site redesigns

No matter what you’re looking to redesign, from your entire website to a section of your website, your business will need to invest in redesign services. It’s incredibly uncommon for website maintenance services to include redesigns due to the time and resources required by the process. 

Interactive features

You can add a variety of interactive or animated features to your website, from calculators to surveys. Implementing these features, however, require a substantial amount of development time, which is why interactive features need a separate investment.

SEO

With search engine optimization (SEO), you can improve the visibility of your website in search results, which can lead to more valuable traffic not only finding and visiting your site but also doing business with your company. It requires a separate strategy and dedicated team, however.

SEO can drive more valuable traffic to your site, which can lead to valuable sales

If your business wants to improve your website with any of the above features, we can help. Talk to your dedicated project manager or strategist about what you’re looking to change, and they can provide you with a custom quote.

*This is an example of services not included in our website maintenance plans and is not a complete list.

Why invest in website maintenance services?

Companies often delay their investment in website maintenance services. Your website, however, can have a tremendous impact on your business, even if you operate online. That’s why site maintenance is so valuable (and critical) for companies across industries.

Three of the most compelling reasons to use website maintenance plans include:

1. USABILITY

It’s not uncommon for businesses to underestimate the influence of their website’s usability. Did you know, for example, that almost 90 percent of users shop with a competitor after visiting a site with a poor user experience (UX)?

With routine maintenance, you can make sure your website offers the best UX possible. A regular check-in can also uncover opportunities to improve your UX, which is common for aging sites. Even if you must invest in a redesign of website elements, UX offers an impressive return on investment (ROI).

The average return for UX, for example, is $100 for every $1 invested.

That kind of return is immense and can have a powerful impact on your company. If you’re an ecommerce store, for example, UX improvements can make purchasing from your business easy, which can lead to more orders and revenue.

2. SECURITY

Whether you’re an ecommerce business or brick-and-mortar store, it’s essential for your company to keep your website secure. If someone gains access to your site, they can cause tremendous damage to your brand and business, whether by stealing customer data or posting offensive content to your site.

When you invest in website maintenance services, you take a proactive approach to protecting your company and your clients. Plus, you decrease the risk of a cyberattack, which can result in more than stolen data but also lawsuits.

Routine site maintenance decreases the risk of a cyberattack

If you’re part of the retail, technology, or government sectors, it’s even more critical to invest in website maintenance. That’s because 95 percent of breached records come from these industries, as they each have a reputation for handling sensitive information.

Even if you operate outside these markets, website security is still essential.

3. FUNCTIONALITY

The functionality of your website coordinates with your site’s usability. If a functional feature of your website, like a navigation bar link, becomes broken, it decreases the usability of your website drastically. That’s why some businesses invest in after-hours website maintenance services.

Even if you opt for monthly or hourly website maintenance plans, you can improve the functionality of your website. If a website feature becomes broken, for example, you can minimize your website’s downtime too, limiting its impact on the user experience.

With routine site maintenance, you can also spot functionality issues missed previously.

For example, maybe your website features a product quiz to help users narrow their choices, but you rarely check on it. A round of site maintenance, however, uncovers and fixes the issue, allowing users to receive product recommendations once again. This scenario has a direct impact on your bottom line.

Why choose WebFX for website maintenance plans?

With a client retention rate of 91 percent, WebFX is the trusted choice for companies in need of website maintenance. Our decades of experience, customized strategies, and unparalleled commitment to our clients set us apart from other website maintenance companies in the industry.

Learn more about why businesses choose WebFX:

5 reasons companies choose WebFX for website maintenance services

  • Dedicated team
  • Online support system
  • Website maintenance plan options
  • Diverse skillset
  • Full-service agency

DEDICATED TEAM

WebFX features a dedicated team of full-time designers and programmers devoted to website maintenance. With current coding techniques, our website maintenance team ensures your site is fresh, strengthens your brand, and performs well.

ONLINE SUPPORT SYSTEM

Another reason why clients love our website maintenance plans is thanks to our online customer support system. Just send an email to our online customer support system, and your website maintenance request gets automatically added to one of our developer’s or designer’s to-do list.

With our online customer support system, you can log on at any time to view the status of your website maintenance request. Plus, you can set a priority level, edit your ticket, and more. Website maintenance has never been easier!

WEBSITE MAINTENANCE PLAN OPTIONS

We understand that sites have different needs.

That’s why we offer three separate website maintenance services, plus three different plans or tiers. Unlike other companies, we can also tailor each package to your business. With our custom approach, we ensure you receive a website maintenance plan that meets your unique needs.

DIVERSE SKILLSET

With our dedicated full-time team of developers and designers, we offer your business access to a unique group of individuals with a diverse skill set that includes web marketing. Their expertise provides your business with insight, as well as opportunities for improving your online presence.

FULL-SERVICE AGENCY

For many clients, our role as a full-service digital marketing agency is an immense benefit. As a full-service company, we can provide your business with all the services you need to excel online. From SEO to 30-day web design, we offer the talent, tools, and resources you need in one location.

Get the best website maintenance services for your business

If you’re looking for a trusted website maintenance company with a track record of satisfied clients, choose WebFX. We have a client recommendation score that’s 488 percent higher than the industry average and a 91 percent client retention rate.

Call us at 888-601-5359 or contact us online to learn more about our website maintenance services!

For verified ratings of our marketing services, please view our:

WebFX Agency Rating: 4.9 out of 5 with 130 ratings