5 Best Ecommerce CRM Software Options of 2025
Discover the best ecommerce CRM software options, from Nutshell to Pipedrive, in this buyer’s guide. Plus, get insights into what makes these options so effective for online stores.
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insights from 179,000+ hours of retail & ecommerce marketing experience
You must track your customer data, online sales, and marketing results to drive more revenue for your online store.
That’s where a customer relationship management (CRM) platform can help! But which one is the best for ecommerce companies like yours? Keep reading for five of our favorite ecommerce CRM platforms of 2025 to find out!
And if you’re ready to get started with the best CRM for ecommerce right away, we’ve got you covered. Nutshell is an award-winning CRM platform that can help you manage your sales pipeline from initial awareness to conversion and much more.
Learn more about how Nutshell can grow your business by calling 888-601-5359 or contacting us online!
Best CRM for ecommerce: At a glance
Wondering how to choose a CRM? We’ve got you covered.
To help you find the best CRM for ecommerce, check out the table below for a quick, side-by-side comparison of our top five favorite platforms:
| Ecommerce CRM Platform | Pricing | Why We Love It |
| Nutshell | View custom pricing packages | Access data-driven strategies behind over $10 billion in revenue, Implement expert-led tactics behind over 14.9 million ecommerce transactions, Accelerate your return on investment (ROI) with over one billion data points from RevenueCloudFX |
| Salesforce | $25–$15,000 per month | Contact management, Sales data collection and tracking, Lead tracking and management |
| Zoho | $12–$42 per month | Build sales processes for your entire team to access, Automate lead scoring and management, Identify high-value leads that are likely to convert |
| Pipedrive | $15–$80 per month | Add the stages of your sales funnel or use an existing template, Receive automatic alerts and reminders to keep your sales on track, View sales forecast updates to predict future earnings and revenue |
| Microsoft Dynamics 365 | Custom | Foster and nurture leads, Personalize customer experiences, Automate sales and marketing processes |
The 5 best ecommerce CRM software solutions of 2025
View an in-depth breakdown of our top five ecommerce CRM software platforms of 2025 below:
1. Nutshell
Nutshell is the best CRM for ecommerce companies. And we’re not just saying that because it’s our software.
With Nutshell, you can:
- Access data-driven strategies behind over $10 billion in revenue
- Implement expert-led tactics behind over 14.9 million ecommerce transactions
- Unlock do-it-for-me digital marketing campaigns from over 500 ecommerce marketing experts
- Accelerate your return on investment (ROI) with over one billion data points from RevenueCloudFX
Pricing
Why we love it
Nutshell enables you to track your ROI and allocate your funds to the marketing channels that drive the most sales and revenue for your business.
This industry-leading platform combines proprietary marketing data with lead management best practices so you can seamlessly align your sales and marketing data together.
Nutshell also integrates with RevenueCloudFX, our all-in-one marketing proprietary platform, which allows you to:
- Automatically track the ROI of your marketing budget
- Track the entire lifecycle of your leads and customers from their first brand interaction to purchase
- Manage your sales pipeline
- Access audience behavioral insights
- Manage customer interactions and contact details
- Personalize customer experiences
- Automate sales and marketing processes
- Use artificial intelligence (AI) to identify opportunities to improve your campaigns
- Measure your marketing strategy results
- Manage each of your marketing campaigns in one central location
- And much more!
Want to speak directly with an ecommerce CRM expert to learn more about how Nutshell can help grow your online store? Give us a call at 888-601-5359!
2. Salesforce
Next on our list of the top ecommerce CRM platforms is Salesforce. Salesforce is one of the largest CRM providers in the world.
Pricing
$25–$15,000 per month
Why we love it
Salesforce comes equipped with various tools and features that enable you to accelerate your productivity and boost online sales.
Check out a few of Salesforce’s features below:
- Account and contact management, including tracking customer activity and contact details
- Sales data collection and tracking
- Lead tracking and management
- And more
If you’re searching for one of the most popular CRM platforms for ecommerce businesses, Salesforce could be a good option for you.
3. Zoho
Are you looking for the best ecommerce CRM software that helps you build long-lasting relationships with your customers that keeps them coming back for more? Zoho might be a good fit for your business.
Pricing
$12–$42 per month
Why we love it
Zoho is a user-friendly platform that’s perfect for companies just starting out with a CRM.
With Zoho, you can:
- Build sales processes for your entire team to access
- Automate lead scoring and management
- Identify high-value leads that are likely to convert
- Access real-time insights about your customers
- Automate workflows and operations
- And more
Unlike some of its alternatives, Zoho uses AI and machine learning to help you boost your sales and measure the success of your marketing strategies.
4. Pipedrive
Next on our list of top ecommerce CRM software of 2025 is Pipedrive. Pipedrive has a plethora of tools that can help you measure and grow your revenue.
Pricing
$15–$80 per month
Why we love it
When it comes to selling more products with your online store, you need to manage your sales funnel effectively. And Pipedrive can help with that.
With Pipedrive, you can:
- Add the stages of your sales funnel or use an existing template
- Receive automatic alerts and reminders to keep your sales on track
- View sales forecast updates to predict future earnings and revenue
- Track and analyze customer insights and strategy data
- Use AI technology to identify opportunities to sell more products
- And more
So, if you’re looking for a CRM for ecommerce that can help you build and manage your sales funnel, Pipedrive has a definite edge over many of its competitors.
5. Microsoft Dynamics 365
Are you still searching for the right ecommerce CRM software for your business? We’ve got you covered. Microsoft Dynamics 365 is a powerful CRM platform that can help you accelerate sales for your online store.
Pricing
Custom
Why we love it
Microsoft Dynamics 365 is a flexible CRM solution for ecommerce businesses. You can choose to use the software on its own or integrate it with multiple other marketing tools, like RevenueCloudFX, to create the ultimate powerhouse CRM.
With Microsoft Dynamics 365, you can:
- Improve your customer’s journey
- Foster and nurture leads
- Personalize customer experiences
- Make smarter marketing decisions
- Automate sales and marketing processes
- And more
So if you’re looking for one of the best ecommerce CRM platforms of 2025 that can seamlessly integrate with your marketing applications, Microsoft Dynamics 365 could be a perfect fit for your online store.
Get the best ecommerce CRM software from WebFX
If you’re searching for the best ecommerce CRM software of 2025, look no further than Nutshell.
Nutshell is an industry-leading CRM platform with 29 years of ecommerce marketing experience behind it. So you can rest easy knowing that your software is designed to help you achieve the highest ROI for your online store.
In just the past few years alone, our software and award-winning team have helped clients drive over 14.9 million ecommerce transactions and more than $10 billion in revenue.
Ready to grow your online store?
Chat with us by calling 888-601-5359 or contact us online. We can’t wait to help your business reach new heights!
We Drive Results for Ecommerce Stores
- 14.9 million+ transactions generated for clients
- 10+ different departments to support your website
Solving key challenges for ecommerce companies
Our website isn’t driving enough traffic
Boost your online visibility and brand awareness with our top-tier marketing services that increase your rankings in search results so you can outshine your biggest competitors and drive more qualified traffic to your website.
We’re not selling enough products
When you partner with WebFX, boosting your product sales is a breeze. Our expert designers and marketing specialists will optimize your product pages and ad campaigns for maximum conversions, ensure your site provides a great user experience (UX), and more.
We aren’t acquiring new customers
Struggling to reach new members of your target audience so you can increase your sales? Our team can help you launch highly-targeted advertisements and marketing strategies that reach the people most likely to purchase your products (and turn them into loyal customers).
We’re not retaining customers
The team at WebFX specializes in helping your ecommerce store implement strategies that build brand loyalty to keep past customers coming back to purchase more of your amazing products.
