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Jr. Social Listening Specialist

Are you interested in working on the WebFX Internet marketing team? Then we're interested in you! Check out this page to learn more about being a Jr. Social Listening Specialist.

The position at a glance:

  • Location: Guatemala City, Guatemala
  • Type: Full Time, in-office (Partial Work-From-Home available)

If you think you're a good fit, fill out an application form below!

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What We're Looking For

Desired Education

  • Bachelor's Degree in Marketing, Advertising, Business, Journalism, Communications
  • Cumulative GPA above an 85/100

General Knowledge

  • Solid understanding of the internet
  • Solid understanding of social media
  • Fluent in English (written and verbal)
  • Must have smart phone with WiFi capabilities / ability to utilize Instagram app for business purposes

What You'll Do

Responsibilities

The goal of our social engagement, monitoring and listening activities is to capture the style and tone of each business that we work with and cultivate a unique connection with their audiences. WebFX looks for monitoring specialists who are eager to understand a business’s unique style and tone. Social listening specialists will utilize standard operating procedures, template responses and own judgement/critical thinking to craft proposed responses to provide quality social media customer service.

  • Monitor activity on a high volume of client social profiles 2-3x daily
  • Utilize native social network monitoring dashboards and inboxes (Facebook, Twitter, Instagram, LinkedIn, YouTube, Blogs, Pinterest, etc.) as well as any third-party tools to monitor activity
  • Adopt and cultivate brand voice to engage with audience and promote brand personality
  • Utilize available data and research to answer audience comments and direct messages
  • Able to independently seek out answers and perform research and analysis to determine the best approach and response
  • Responsibly escalate issues by sending alerts through WebFX monitoring and project management tools and follow up on those email alerts to make sure all situations are handled appropriately.
  • Collaborate with account manager to address unique inquiries and situations if/when needed
  • Must have strong writing/grammatical skills as well as ability to present information and ideas logically and clearly; keen eye for detail also required.

Apply for this position

Refer a new employee to WebFX & you could earn $500!*

To receive the bonus, just follow these steps:

Simple, right? So please, tell/post/tweet/blog to your friends about us. Get started by generating your referral link below using the referral URL tracking generator:

*The referrer will receive this bonus only after the new employee stays employed at WebFX for at least 90 days after his or her start date. The referrer is responsible for paying taxes on the referral bonus. Also, to qualify for the referral bonus, the successful candidate must have accepted our offer of employment within four months of your referral. In the event more than one person refers a successful candidate, we will award the referral bonus to the first referrer. The referrer must be an individual other than the applying job candidate.