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Online Review Management Services for SMBs

For 80% of consumers, online reviews have changed their minds about a purchase, emphasizing the need for companies to nurture, manage, and respond to online reviews. At WebFX, we offer online review management services and software that help your business attract more reviews and sales, as well as happy clients.

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$6,021,182,299+

IN CLIENT REVENUE

Access the data-fueled plans behind

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24,859,684

IN LEADS FOR OUR CLIENTS

Use the expert-led tactics behind

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500

DIGITAL MARKETING EXPERTS

Unlock do-it-for-me marketing with

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1+ BILLION

DATA POINTS FROM MARKETINGCLOUDFX

Accelerate ROI with

500+ digital experts
Get access to the marketing experts you need, from business consultants to digital marketers, to deliver the results your company demands.
28-year track record
Navigate (and succeed) in changing market conditions with a digital marketing partner that’s helped businesses like yours succeed for decades.
1,100+ reviews
Across industries, roles, and goals, businesses endorse WebFX because we make digital marketing easier, providing turn-key solutions that grow your bottom line.
In-house technology
Accelerate your marketing ROI by 25% or more (and skip shopping and setting up different tools) with our all-in-one revenue marketing platform and its toolkits for SEO, PPC, reporting, and more!

Explore ReviewAccelerationFX Plans

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1 Location

$125 / month

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    1 location
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    Access to ReviewAccelerationFX Software Monitoring tool
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    Up to 100 emails per location sent daily
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    Custom review generation campaign
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2-3 Locations

$200 / month

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    2-3 locations
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    Access to ReviewAccelerationFX Software Monitoring tool
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    Up to 100 emails per location sent daily
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    Custom review generation campaign
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4-5 Locations

$250 / month

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    4-5 locations
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    Access to ReviewAccelerationFX Software Monitoring tool
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    Up to 100 emails per location sent daily
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    Custom review generation campaign

SEE FULL DELIVERABLES

Attract more reviews with review management services

A growing number of consumers research products and companies online before making a purchase.

Having business pages on social media and online platforms will allow you to reach new customers, drive traffic to your website, and increase sales.

But to attract customers, you need to have a system in place for managing and responding to reviews.

With online review management services from WebFX, our team of reputation management experts will evaluate your online presence and implement a review management strategy to take your business to the next level.

Are you ready to start making the most of customer reviews? Contact us online to chat with an experienced strategist from our team.

“Everyone we have dealt with at WebFX has been excited and positive about helping us. Any ideas we have they try to find a way to implement…I recommend WebFX to anyone looking to take their website to that next level.”

President

MATERIAL & FLUID HANDLING COMPANY

 

See 1,100+ Happy Clients’ Testimonials

hear from our clients

WebFX Review Management Services

Our review monitoring pricing packages allow you to choose a plan that’s right for your business goals. And our reputation management experts will help you manage and respond to reviews to attract more customers and keep people coming back to your business. Don’t have a review management system in place? Your online reputation could be suffering. Keep reading to find out how to leverage reviews to benefit your business.

FeaturesReviewAccelerationFX Software-OnlySingle Location Plan2-3 Locations4-5 Locations
Number of stores or locationsUp to 512-34-5
Access to ReviewAccelerationFX Software Monitoring tool
Includes sites: Google Places, Facebook, & Yelp
Email alerts sent for new reviews received across platforms
Custom Frequency Available: Real-Time Daily, Weekly, Monthly
One-time standard operating procedure response guide for positive reviews
One-time standard operating procedure response guide for negative reviews
Monthly reporting on review response performance
Routing of negative reviews and consultation on responses10/month10/month10/month
Monthly reporting on review response performance
Optional: Each additional review site monitored weekly for all locations (Ex. TripAdvisor, Glassdoor, OpenTable, HealthGrades, etc.)
Testimonials collected via templated landing page with custom links for each location
Different positive vs. negative feedback flow
Ability to customize templated email landing pages
Ability to upload a bulk list of customers or your account manager can send surveys to this list
Dashboard displaying a current and historical Net Promoter Score
500+ driving results
Initial campaign investment$500 (Initial cost waived for existing WebFX clients)$1,000 (Initial cost waived for existing WebFX clients)$1,500 (Initial cost waived for existing WebFX clients)
Ongoing Monthly Cost$99 – Free for WebFX clients who use monthly review site software monitoring$125/month$200/month$250/month
Need more information? Call Us: 888-601-5359
GET STARTEDGET STARTEDGET STARTEDGET STARTED

Have even more locations?

Check out our expanded pricing for ReviewAccelerationFX below for companies with more than 5 locations:

Features6-10 Locations11-25 Locations26-50 Locations51-75 Locations76-100 Locations
Access To All Features Listed Above
Initial campaign investment$2,000$2,500$4,500$6,750$9,000
Ongoing Monthly Cost Per Location$50/month
per location
$50/month
per location
$50/month
per location
$50/month
per location
$50/month
per location
Need more information? Call Us: 888-601-5359
GET STARTEDGET STARTEDGET STARTEDGET STARTEDGET STARTED

3 tips for responding to online reviews

Responding to reviews online can be a delicate process. If people are frustrated with your company and your services, they may turn to online review sites to publicly bash your business. On the other hand, they can spread the word about exceptional service by leaving great reviews.

When managing and responding to reviews of all kinds, it’s important to keep your cool and remember these tips.

1. Stay positive

People aren’t looking for perfection. If someone posts a negative review of your company, it’s a chance for you to respond positively. If people see your effort to turn the situation into something positive, they will be more likely to become customers.

Though it can be easy to become frustrated with negative reviews, don’t let them throw you off your game. By responding positively and acknowledging complaints, you can turn disgruntled shoppers into satisfied customers.

2. Look for solutions

If someone posts a negative review about a product or experience they’ve had with your company, look for ways to make things right. For example, if you own a restaurant and someone leaves a bad review of your service, apologize for the bad experience and offer them a voucher for a free meal.

This shows that you’re truly interested in pleasing your customers and finding solutions that meet their needs.

3. Make an effort to reply

If someone takes the time to post a review of your company, you should make an effort to reply. No matter if the review is positive or negative, making an effort to reply will send the signal that your company is invested in customer service.

Be diligent, and make an attempt to reply to every review. You can also automate the process by investing in services that alert you when new reviews are posted, helping you better manage your time and respond to all of your reviews.

Why choose WebFX for online review management?

Want an online review management company you can trust? At WebFX, we’re it — and here’s why:

More than two decades of experience

With more than 28 years of experience, we’re a leading choice for businesses that want an experienced online review management provider. We understand the nuances of online review management, plus the value it offers when it comes to growing your company.

More than $6 billion driven in revenue for clients

With our performance-driven strategies, as well as our award-winning team, we’ve driven more than $6 billion in revenue for our clients. In addition, we’ve generated more than 24 million leads for our clients, who come from a variety of industries, from manufacturing to dining.

A client retention rate of nearly 100%

Explore our testimonials, and you can see that WebFX delivers real results. To further emphasize that satisfaction, our NPS is almost 83%,  demonstrating that our team cares about your success.

A dedicated account manager

We believe in a personalized experience at WebFX. That’s why we provide all our clients with a dedicated and hands-on account manager. When you call, you’re talking to the same person you did the previous month. Just another perk of partnering with one of the Best Places to Work in PA.

Our digital marketing campaigns impact the metrics that improve your bottom line.

See More Results arrow right

WebFX has driven the following results for clients:

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$6 billion

In client revenue
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24 million

Leads for our clients
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7.14 million

Client phone calls

Grow your revenue, brand awareness, and customer happiness with WebFX

Want to learn more about our online review management services, and how they boost your revenue, brand awareness, and customer satisfaction? Contact us today at 888-601-5359!

WebFX has thousands of reviews praising our transparency, communication, and results.

Check out our client testimonials

WebFX Agency Rating
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4.9/5

based on over 550 third-party reviews
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