Like all businesses, your customers are at the heart of your success. If you want your business to continue to thrive and earn new customers, you need to focus on delivering valuable marketing materials to them at the right time to get people to buy from your Shopify website. Using a customer relationship management (CRM) platform can help.
With a Shopify CRM, you can manage customer data better to deliver information to prospects when they need it most, so you can nudge them toward conversion.
On this page, we’ll cover the seven best CRMs for Shopify, including:
Keep reading to learn more about how this CRM software can help you turn more prospects into customers!
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What is CRM software?
CRM software is a tool that helps you manage your customers’ information and your company’s interactions with prospects. This software enables you to deliver relevant information to prospects at the right time, so you can nudge them closer to conversion.
CRM software comes with all the features you need to manage contacts, improve your marketing, and automate processes for your business. It’s a helpful addition to your customer support services that will help you provide a better customer experience for your audience.
7 best Shopify CRM options
If you’re looking for the best Shopify CRM, we’ve got you covered! Check out this list of the seven best CRMs for Shopify to help you manage customers better:
Shopify CRM option #1: Nutshell
Cost: $875+ per month (with MarketingCloudFX)
If you’re looking for the best Shopify CRM for new users, Nutshell is the solution for you. Nutshell is a great CRM platform for companies that want a straightforward CRM solution without all the frills and complications.
Nutshell provides numerous user-friendly features, including:
- Contact management
- Pipeline management
- Sales automation and automatic lead assignments
- Automated email sequences
- Reporting and analytics
- And more
Nutshell CRM is a great option for businesses that want to use a user-friendly CRM program to manage customer data.
Shopify CRM option #2: Freshmarketer
Cost: $19+ per month
First on this list of Shopify CRM integrations is Freshmarketer. Freshmarketer is a CRM platform that enables you to use a multi-channel marketing approach to turn prospects into customers. From email campaigns to live chat, you can provide an all-encompassing, top-notch customer experience.
With Freshmarketer, you’ll get numerous great features, including:
- Chatting across channels like SMS, email, and chat
- Customer segmentation based on events (cart abandonment, first-time visitor, etc.)
- Ability to upsell and cross-sell
- Creating personalized automated messages
- A hub with all customer conversations in one place
- And more
Freshmarketer is one of the best Shopify CRM options if you want software that provides you with basic customer management features.
Shopify CRM option #3: Zendesk Sell
Cost: $19+ per user per month
Next on this list of Shopify CRM integrations is Zendesk Sell. Zendesk Sell is a CRM program that enables you to manage your sales pipeline and increase revenue through customer management.
With Zendesk Sell, you’ll get numerous great features, including:
- Contact and deal management
- Activity tracking
- Automated task triggers
- A hub for all customer data
- Real-time pipeline management
- And more
Zendesk Sell is a great CRM for Shopify if you want to manage your customer data and sales pipeline more efficiently.
Shopify CRM option #4: Agile CRM
Cost: $14.99+ per user per month (free plan available)
Another one of the best Shopify CRM integrations you can use is Agile CRM. Agile CRM is sales enablement meets marketing automation combined with everything you need for customer service.
With Agile CRM, you’ll have access to features like:
- Deal tracking
- Appointment scheduling
- Gamification
- Customer service ticketing
- Canned responses
- And more
Agile CRM is a great option if you want to use your CRM to provide top-notch customer service for prospects.
Shopify CRM option #5: Metrilo
Cost: $119+ per month
If you’re looking for an ecommerce-specific CRM for Shopify, Metrilo is the answer. This Shopify CRM helps you manage your customer behaviors, orders, and more.
With Metrilo, you’ll get everything you need to manage customers better, including:
- Segmentation of customer behavior and traits
- Action-based and customer-based data filters
- Email marketing integration
- Growth assistant insight and suggestions
- And more
Metrilo provides you with all the features you need to market to prospects at the right time and turn them into customers.
Shopify CRM option #6: Capsule
Cost: $18+ per user per month
If you’re looking for a CRM for Shopify, try Capsule. Capsule easily integrates into Shopify to help you manage and segment customer data to drive better results for your business.
With Capsule, you can:
- Track customer conversations
- Deliver personalized experiences
- Manage your pipeline
- Integrate with Outlook and Gmail
- And more
By using Capsule, you can help your team manage your customer data, so you can deliver top-notch customer experiences.
Shopify CRM option #7: Nimble
Cost: $19+ per user per month
If you’re looking for the best Shopify CRM that’s simple and easy to use, check out Nimble. Nimble is a CRM that builds itself to fit what your business needs. It’s a great option if you want something flexible and easy to use.
With Nimble, you can:
- Unify your contact data
- Easily locate contact information
- Organize customer data
- Send personalized emails
- And more
Nimble is a great option for businesses that want a simple CRM to manage customer data.
WebFX offers a top-notch Shopify CRM
Using a CRM for Shopify is critical for helping you organize your customer data so you can deliver information at critical points in the buyer’s journey. If you want a CRM that delivers everything you need for success, look no further than WebFX.
Our CRM, Nutshell, provides you with everything you need to manage customer data efficiently and effectively. Our CRM software operates seamlessly with MarketingCloudFX, our proprietary marketing software, giving you a marketing powerhouse for your business.
If you want software from a company that drives results, WebFX is the answer. We’ve driven over $6 billion in revenue and over 24 million leads for our clients. You can feel confident that when you invest in software from us, we’ll help you drive the results you desire with it.
Ready to see what Nutshell can do for you? Contact us online or call us today at 888-601-5359 to speak with a strategist!
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Macy is a marketing writer with over five years of experience creating content for dozens of industries including food and beverage, home services, and education. She also specializes in creating SEO and PPC content. Her work has been featured by Search Engine Journal, HubSpot, Entrepreneur, Clutch, and more. In her free time, Macy enjoys trying new crafts and reading comic books. -
WebFX is a full-service marketing agency with 1,100+ client reviews and a 4.9-star rating on Clutch! Find out how our expert team and revenue-accelerating tech can drive results for you! Learn more
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