It’s essential to satisfy your clients — and social media is becoming a part of that process. Now, more than 65 percent of shoppers use social media for customer service. If you’re inactive on social media, that can become a drawback for existing and potential clients.
By becoming active on social media, you can interact with your customers daily. Whether they’re sharing a positive review, requesting assistance, or asking a question, you can comment back. Your responses also help you showcase your brand, as well as how you handle negative reviews.
With WebFX you don’t have to manage your social media accounts by yourself. With our online review management services, we work with you to manage and respond to comments, questions, and reviews.