The Best Online Review Management Companies for SMBs

Biases aside, we added our multi-awarded company to this list. After all, we’re a full-service digital marketing agency that Clutch named as the Top B2B Company in 2021. Our over 1,100 customers’ testimonials also back the results we deliver for our clients.

We offer online reputation management services and software that help businesses like yours earn more reviews. As a result, you gain more sales and satisfied customers.

Our online management software, ReviewAccelerationFX, is integrated into our proprietary growth platform called MarketingCloudFX, so you can quickly check on your online review management dashboard.

If you’re also subscribed to our other digital marketing services, you can view revenue and other data that the services bring to your business.

So, how does WebFX’s winning online review management service work? Here’s an overview:

1. We learn your business, industry, and goals to deliver personalized services and strategies that deliver results.
2. We upload your contacts to MarketingCloudFX to reach out to your clients.
3. Our strategists send out personalized email surveys, which adapt to different responses. A customer satisfied with your product or service will receive a different follow-up email from a customer with a negative experience.
4. Our reputation management experts develop a schedule for your email surveys.
5. We review your results and encourage you to view them in MarketingCloudFX.

Founded in 2014, NetReputation is an online reputation management company for businesses and individuals. NetReputation’s specialists “remove, suppress, repair, and monitor” their clients’ online presence.

NetReputation offers the following solutions for individuals:

• Content removal: NetReputation can wipe off harmful articles, blogs, reviews, images, videos, and social media content from the web.
• Reputation management: NetReputation’s personal reputation management solution does search results repair. Clients gain a positive online image, helping them achieve their personal and professional goals.
• Reputation monitoring: Scouring the web and social media for your name, NetReputation’s tool provides real-time tracking and social listening. This feature enables individuals and businesses to manage threats on their image before they escalate into harmful online content on their reputation.
• Internet privacy: Internet privacy protection removes your personal information on the web, preventing data brokers from selling your information.
• Wikipedia page solutions: Need help creating, editing, and safeguarding your Wikipedia page? NetReputation offers Wikipedia page solutions, so a team of professionals can take care of your Wikipedia content.

Turn to Reputation Defense Network if you need help permanently removing false and damaging content about your business. This reputation agency can delete the following for you:

• Defamatory content
• Complaint sites
• Revenge sites
• Negative publicity
• Fake profiles
• Damaging blog posts and webpages

Reputation Defense Network doesn’t have an upfront cost, and they only charge you once they’ve permanently deleted online content that defames your business.

The company also values transparency with its customers. If the Reputation Defense Network team finds that their customer needs further help, they tell their client if they can help or not.

If you struggle with maintaining your brand’s image, or you want to focus more on it, Otter Public Relations is a great option. While they mainly focus on public relations, they also handle poor reviews and review management.

Their team includes 35+ publicists and specialists who know how to maintain the ideal brand image. They can assist with everything from negative reviews and crisis management to media relations and brand presence.

Essential Content is a multi-faceted company that handles all aspects of review and reputation management. Their primary services are public relations and content marketing, but they handle a wide range of services within those realms.

According to their website, many of their services are preventive to keep your company’s reputation in check. They prevent large issues or scandals and make sure all of your customers have a positive impression of your company.

Buzz Dealer is a full-stack global and multilingual marketing agency that specializes in digital PR and reputation management. They also offer organic and performance marketing services. Their approach mixes traditional and modern approaches to give customers the best tools for building their reputation and client base.

In terms of protecting your brand, they offer a suite of services dealing with managing your company’s reputation. They work on building your online presence while making sure you leave a good impression on every prospect and customer.

Percepto helps brands tell their story and control the narrative of their brand online. Since 2007, they’ve helped clients create a strong online presence while sharing their brand through content and marketing materials.

By developing, distributing and promoting quality content on select media channels, Percepto gives clients a say in their brand’s reputation. They also help with managing reviews and giving unsatisfied customers a chance to reconsider.

PRLab is an international tech PR agency with offices in Amsterdam, Stockholm, Austin, and Munich. They specialize in reputation management and PR for startups and tech companies. Some of their clients include:

• Reuters
• Business Insider
• Bloomberg
• Forbes

PRLab’s innovative approach to reputation management helps them keep up with a fast-paced industry like tech. Their personal PR plans can help businesses maintain a glowing reputation that outshines high-ranking competitors.