One thing that’s become clear over the last 5-10 years is the typical consumer’s desire to be in a relationship… with their banks. They want to know who’s managing their money and making investments on their behalf, and they want to know they can trust the people responsible for resolving issues.
Content marketing can help build this trust.
Content marketing for financial services can seem like a challenging strategy due to regulations, as well as creating a balance between sharing best practices and offering advice. Quality content, however, is an important part of creating the kind of value proposition that keeps customers coming back for years — and trusting you with their finances.
That's why content marketing for banks and other financial services is a worthwhile investment of your time. If you're looking to get started with financial content marketing, this article shares the benefits of content marketing for financial services, plus highlights the types of content your institution can create.
Even better, it offers real-life examples to inspire your organization.
For professional help with developing, managing, and maintaining a content marketing strategy, contact WebFX. We offer content marketing services and years of experience in producing financial content marketing strategies. Contact us online or call us at 888-601-5359 to learn more today!
Looking to attract clients with content marketing?Learn how WebFX can help
One of the reasons content marketing has become so popular in recent years is because it’s a way of marketing a company without selling. Consumers are so bombarded by sales calls, ads and other hard pitches that they’ve become immune to them. By contrast, quality content provides information and entertainment, which, ironically, makes it a more powerful selling tool.
Content generates trust, which generates the confidence to invest in a company’s products and services. Your financial institution won’t do very well if your customers don’t trust you.
However, there are other reasons to invest in content marketing for banks. Here are just a few.
Traditional marketing methods require a lot of up-front costs and have no guarantee of a good return on investment. Paid search and pay-per click ads don’t fare much better. But content marketing is very different.
Financial content marketing costs very little to produce and even less to publish, namely because it’s typically added to your own website. This type of marketing, however inexpensive, can often generate leads and even customers. In short, content has the potential to yield higher revenue at lower costs.
Unlike paid advertisements, content can go viral thanks to social media. Your blog might be read by only a few people on your website, but each reader could share it with hundreds of friends and associates. That kind of reach is unaffordable in traditional marketing or advertising.
Websites with more than 400 pages generate six times more leads than sites with fewer than 100 pages. The more keywords targeted through your content, plus the number of links this content can attract, can your website rank higher in Google and other search engines.
Because content can help build trust among current and potential customers, it’s important to come up with content that demonstrates your financial expertise and integrity. Keep reading for content suggestions that will bring in the business you want.
Their focus on ROI and their innate ability to communicate this information in a way that I understand has been the missing link with other digital marketing firms that I have used in the past.
Leah Pickard. ABWE
Your financial institution generates revenue based on several factors, but one of the most important is your ability to manage clients’ money. Whatever goals you have for content marketing, highlighting this expertise should be part of your strategy.
This requires your content to include a combination of guidance for current and prospective clients, as well as some tools they can use to do some of the work themselves. To strike the right balance, consider using a variety of formats that encourage interaction and sharing.
Here are a few ideas for financial content marketing strategies that you might want to implement yourself.
Newsletters and blogs are great, but some marketers see better results with multimedia presentations like podcasts. Instead of writing 500 words about financial planning and other topics, you can create a podcast that has you narrating your advice to eager listeners.
Recruit your most dynamic experts to record their advice or success stories to be shared in audio form. Podcasts are especially valuable for reaching mobile channels, particularly those customers who are involved in mobile banking and potentially listening to tips on the go.
Businesses do well when they offer free resources to customers and prospects. Giving your knowledge away for free can be a fantastic strategy for building trust and loyalty, and showing your knowledge of your industry firsthand.
Your financial institution can do this through downloadable files like financial management and investment guides, or free worksheets for planning and goal setting.
Wherever possible, create documents that encourage users to interact with the content… and with your bank. Some worksheets, for example, can be designed for users to complete and then present to an advisor during a phone call or in-person meeting.
As a bank, you deal with a lot of numbers. Some clients can follow all those numbers, but most won’t. If you want to create content around a complex issue that requires a lot of numbers, use an infographic instead.
Users are more likely to grasp information when it’s presented visually—and, therefore, more likely to value it. Plus, website visitors tend to share visual content more often than text, which can expose new potential leads to your bank and services.
The most effective content motivates action. Text and video can do this, but an interactive website tool like a calculator can motivate action more aggressively.
Consider building an interactive financial calculator for visitor to use if they want to make projections about investing, buying a home, retiring, sending a child to college, or some other major milestone. It’s also a great idea for a mobile app or standalone program.
Looking for ideas on how to use content marketing for financial services? Check out these five examples:
Interactive tools, like calculators, work well for content marketing because users get to read and interact with your content. As a financial institution, you have plenty of reasons to create and offer calculators, like for estimating mortgage payments, car payments, and more.
Just check out this example from Bank of South Texas. With their savings estimate calculator, Bank of South Texas provides users with a quick way to calculate their potential savings, as well as get them familiar with the Bank of South Texas.
Blog posts are another common way financial services use content marketing. Whether you’re a bank or credit union, you can use blog posts to answer common questions businesses and consumers have about finance.
First Republic, for instance, produces a range of blog posts on financial topics. People can even filter blog posts by topic to find more content. A business owner, for example, can focus on business topics while a consumer can focus on consumer topics.
Typically, people have a lot of questions about finances. Whether they’re looking to learn more about your financial institution specifically or general financial questions, you can help by producing an FAQ page, like First Service Credit Union.
In this financial content marketing example, First Service Credit Union answers common questions about banking with them, as well as banking in general. For instance, there is a question about credit cards versus debit cards, as well as closing an account.
TDECU provides another example of how financial institutions can use blogs for content marketing. Like First Republic, TDECU categorizes its blog posts so people can find relevant content fast. The company also includes social media icons so people can share the most interesting pieces.
Like many of the other financial content marketing examples, TDECU uses images. When you create content, whether a blog, guide, or calculator, remember to include visuals. You can use stock images, for instance, to provide high-quality visuals.
PrimeWay Federal Credit Union also focuses its financial services content marketing strategy on blogging. The credit union maintains a blog that addresses different topics and audiences, like those bound for college or planning for retirement.
Notice in this example post that PrimeWay Federal Credit Union uses headings to break up its content. With headings, you can make your content easier to read and skim so that users can find answers to their questions even faster.
These are only a few ideas for content marketing for banks. Your institution may have others. Whatever you choose to produce, you’ll need to give your strategy the right blend of planning, execution, and measurement to get the best results.
A successful strategy for your financial institution also requires expertise in content marketing. This can come to you slowly through trial and error, or be sought out quickly from a team of seasoned professionals. If you don’t feel comfortable doing content marketing for your bank without help, why not reach out to an experienced marketing firm like WebFX?
WebFX has been helping companies just like yours find success online for many years. We specialize in content marketing, search engine optimization, and all other aspects of modern marketing. If you contact us today, we’ll give you a no obligation quote on a content marketing program customized just for your bank—one that can help you grow your business exponentially.
Contact one of our content marketing experts today to get started. We can’t wait to hear from you!
Compelling content can make a big difference in how you market your bank. Call 888.449.3239 or contact us online today to learn more about content marketing packages from WebFX, a leader in online marketing.